Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Sold a authentic purse

Hi i sold a new authentic coach purse from the coach store three weeks ago. The buyer told me she didn't like the item so she sold it to someone else on ebay and when thay buyer got the item they told her it was fake. What should i do about this situ...

Is anyone having problem with USPS new package weight scanning system?

I shipped a package a t-shirt to be exact. Then I received an email that the weight was incorrect and I was then charged over $8 when I had already paid $5 to shipped and the item only sold for $1, si basically I paid to get rid of a t-shirt. Has thi...

Sold one item, two separate packages, one damaged... please comment

Hi All - Made a single sale of a pair of two large items. I shipped both in separate boxes, separate labels, same shipper/type and at the same time via USPS insured. One item arrived today damaged, second item still pending arrival, which makes me mo...

"It's too late to cancel this order." But it's only been 10 minutes

I have purchased an item only 10 minutes ago, however, when I attempt to cancel the purchase, it tells me that I can only cancel if it has been under an hour.

Resolved! Calculating shipping costs

When I calculate shipping cost for my item when listing I have noticed it comes up more when the item actually gets purchased and ready to ship? Does this happen to anyone?ANd should I be clicking ebay cost vs in store cost when figuring out the ship...

Slow shipping

Why is it that I have to pay right away but they can take their sweet old time shipping something? I always pay right away and sometimes end up waiting 2-4 days for an item to ship out. Some sellers lie about when they've shipped an order and trackin...

fui estafado nesecito ayuda

tengo un problema yo compre un producto aqui el el 6 de febrero del 2018 hoy me llego la notificacion de que me ha llegado pero no es asi, el problemaes que en el shiping track que vendedor puso es de una transancion del 2017 y no me deja reclamar qu...

Returns past ebay window on Paypal

Wondering about fees. If a buyer returns an item outside of the ebay window of 45 days and in the say 90 day mark since PP will allow them to return for refund, will I still be able to get my fees returned to me at the 179th day.

eBay not passing on USPS negotiated rates???

I am a Top Rated Seller, supposed to be getting discounted USPS rates. Why is there now a disparity in Large Flat Rate Box pricing since the USPS rate raises. I have to pay $17.10 on eBay, I can buy same postage on Amazon through Seller Central for $...

The choices on my seller return screen don't match my policy

I'm a seller, and my return policy is: Returns AcceptedAfter receiving the item, your buyer should contact you within:14 DaysRefund will be given as:Money BackReturn shipping will be paid by:Buyer Today I received a notification from eBay that a buye...

Resolved! Large, fragile, valuable items to pack and ship - Help?

First time on this board and appreciate any specific recommendations! I have a couple of large mid century pieces (lights) that I cannot pack myself (too large, too heavy, too fragile). Does anyone have 1st hand experience with a shipping company tha...

USPS tracking question?

I purchased a widget 2 weeks ago and the seller uploaded tracking the next day. He didn't buy the label from ebay or paypal but purchased it electronically. USPS, up until today, had NO record of the tracking number. When it didn't arrive a couple da...

Resolved! Trying to return item purchased by credit card-return item button does not work.

Seller sent me the ok to return item and print label. After I complete form and hit "Request a return" it gives me an error code to contact PayPal. I did not pay thru Paypal. The seller offered direct pay by credit card, which I used. I have tried to...

Return Request Open for more than 30 days

Hi everyone Someone has opened a return request about an item they received on the 30th of January.The item was as described. Their return states "it didnt feel the way they hoped it would". I dont want to accept this return, and to my understanding ...

Resolved! Damaged item

Hi, I've got an issue with a seller. I bought an item and received it as damaged. I have opened a case and the seller want me to return the item by standard post. My local pozt office cannot ship long items and I have informed the seller of same. I h...