Shipping

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Buyer asked if something was included, told them it wasn't and returned because it wasn't included.

I sold a pair of wireless microphones. I said right in the listing that I didn't have the receiver. Buyer even sent me a message asking if the receiver was included. I told them it wasn't. They ordered the item and then promptly returned it because "...

Can I be reimbursed for a return shipping label since the item I sold wasn't defective?

I sold an item and specified "no returns" on the listing. When the buyer received the item they claimed it was defective. The buyer said they were getting an SD card error, but didn't specify what it was and couldn't tell me the error code or any tec...

Resolved! Delivery Confirmation from USPS

Buyer claims non delivery of item but I have a USPS confirmation tracking that item was delivered. USPS will not pay claim because they said the item was deliverd and customer wants his money back. Under the Buyer Protection Plan, Money Back was issu...

New Seller- Issues with Returns

Hi. I am fairly new here. I sold a few things a few years back & recently started up again . I have already had a couple issues with returns and felt a little lost. I just wanted a little feedback on when ebay will support a seller because I am losin...

Resolved! Late and shipped to the wrong country. How can I get a refund?

Bought some cosmetics for $40. Seller actually shipped the item 1 week later after submitting the tracking number. Plus he sent it to Canada instead of Ukraine (which is like 2 different continents).Seller says that it's common with Israel Post and w...

Return Shipping Label with prepaid pickup charges?

I purchased an item but the seller sent me the wrong item. It arrived in a huge box that won't fit in my car. I began the return item process with eBay. The UPS return shipping label I received does not cover pickup charges which UPS charges extra fo...

Request for combined invoice of Cart items not available with phone app

Does anyone know why the cart function that allows buyers to request combined invoice does not work with the phone app? I have had many buyers say they cannot request combined invoice and they are all using phone app.I went to my phone app and added ...

Issuing a refund after two months?

Hello. I sold an item to a person. The post office lost it. Its been over two months. The buyer has been very patient waiting for it. We finally decided the item is never going to get to him. I want to give him a full refund however under the sold it...

Resolved! Incorrect dimensions

I recently printed a shipping label for a product, but I recently noticed that the dimensions on the label were 7x4x4 (no units specified, I'm assuming inches). The package is actually 20"x14"x10". I'm planning on voiding the shipping label, but don'...

Resolved! Fraud trying to buy boots from China, they sent me a strand of cheap beads instead, help!

I ordered some boots from China and they sent me messages with excuses why the boots would be delayed due to Chinese New Year, then that customs stopped the package from going through and offered me a refund. I doubt they are a legit company or that ...

Question buyer might have given me wrong address

I have a question for some people on how to foward this action. I recently sold an item to a buyer on eBay the product cost 25 bucks + free shipping. I printed the shipping label that he provided and usually I check if their address matches with thei...

Resolved! Shipping to California

I've been having a lot of complications with buyers in California lately, and was wondering if I can choose to not ship there anymore, just on certain products. I don't want to start an argument with anyone here. Just trying limit problems beforehand...

Buyer threatening neg FB refusing to return item

We are vintage doll power sellers (20 yrs on eBay) with perfect feedback and glowing reviews. We recently sold a vintage doll dress in excellent condition. The buyer received the item and sent us a very rude message stating the dress was torn and fad...

Start a return not working

I'll trying to start a return. But the message: something went wrong we're sorry. Keeps showing what should I do???

I thought 5, 6, 7 and 8 ounce FCM packages were the same price.

According to the U S Post Office web site the list price got a FCM package weighing anywhere from 5 to 8 ounces is the same price at $3.75. To be honest I stopped worrying about whether a package weighed 5,6,7 or 8 ounces assuming the cost was the sa...