Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

My Global Shipping packages got switched. My fault, labels were put on wrong packages. What to do?

Please advise.....One package meant for Poland went to Canada. The Canadian buyer is nice enough to return the item to me and I hope the Polish buyer will be also.My buyers should be protected with PayPal and eBay purchase protection. What do I need ...

Months - Yes MONTHS of out of service Variable Shipping Calculator and what has eBay done to fix it?

Curious when eBay will stumble upon the reasoning, explanation or even the fix of the shipping calculator that has gone on for many months now. I wonder if there is any coorlation between a broken basic fixture like a shipping calculator and a descre...

A buyer's product arrived with black ink all over it

So I had a buyer recently order a container of protein powder from my store. I packed the item in flawless condition and the package itself was also in clean condition. It was then shipped to his address. However, once the package arrives, the buyer ...

Returns

Seller provided a shipping label, I sent the item out and now trying to mark as shipped with the tracking number provided through the shipping label I receive "The tracking number you have provided already exists in our system. Please use a valid tra...

As a new seller, can I get a partial release of the paypal funds to pay for the shipping?

How does that work? And can I still advertise free shipping on the item or do i have to charge the buyer?

using the (pip) parcel insurance plan

WELL, I SOLD 2 ITEMS SEPARATELY TO A BUYER. GIVEN THE NATURE OF THESE ITEMS, THEY WERE TOO DELICATE TO COMBINE. SHE CONTACTED ME TO SAY THAT BOTH ITEM ARRIVED DAMAGED. I HAVE NEVER USED THE SHIPPING INSURANCE BEFORE, BUT I AM A LITTLE CONFUSED ABOUT ...

Best offer shipping price on the low end

I’m selling a large item that will ship in a 48x15x15 box. The eBay calculated shipping costs range from $22.55 to $66.24 with USPS depending on their location. I live in California and received an offer from a buyer in New York. The offer is the pri...

estimated delivery date

I tried many times with the seller to indicate the estimated delivery date and he keep promising and never fulfill my request. Is this accepted by the ebay system?

No Returns Accepted

I sold a computer that was in excellent condition and the buyer claims that it is not as described. I have a no return policy. Basically, it's the buyer's word against mine. He could have damaged it when he received it. What can I do?

How do I sell Levis jeans to japan and what is the shipping cost like?

How do I sell Levis jeans to japan - are there any special sizes to look for and what is the shipping cost like?

Resolved! How to produce a return label from china?

I have a buyer in china who requested a return on an item I sold that "was not as described". I did not agree with his reasoning and refused the return, so he started a case, and ebay now wants me to send a return label, or they will refund without h...

Cheater

I waited 3 months for the my item. I not get anything. I opened a dispute. He promised to send it again. I closed the dispute. I wait so long again. I did not get anything again. I can not contact the seller. I can not reopen this dispute. I can not ...

rare item brought from ebay being kept by gobal shipping

Last year. I brought a pair of genlex vintage tube kt88. They are consider as collectible. During shipping, the item never came. So contact seller , and he said already sent. So i call ebay and they told me Gobal shipping told them ,its against my co...

Resolved! Purchase with FREE SHIPPING arrived postage due

I ordered an item that cost 10.99 with free shipping. I received notice from post office with insufficient postage of 13.85 I am not sure how to handle this. I can't open a case because I have not received item. I have contacted seller no response. W...

Free shipping

Ebay is soooooooo hot about everyone offering "free shipping" so why don't they make a deal with the USPS like some other unnamed online selling platform that Ebay is constantly trying to be like? My mail carrier says that the other company only pays...