Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Package I sent overseas came back to me

I shipped a package to a buyer overseas several weeks ago. I thought everything was fine but I've discovered the package back in my mailbox. The tracking details show no clues as to what happened. First, the package sat in the overseas customs office...

Resolved! Question - I live in California, I'm drop shipping from Las Vegas...question on taxes, shipping

Hi, I live in California, and my brother-in-law lives in Las Vegas where he has accumulated over 150,000 books. I am going to list/sell, but product is being shipped from Las Vegas. Questions: 1) If I live in California and I ship from Las Vegas, who...

Returns

Ebay totally messed up a return. Customer opened Buyers Remorse Return, and failed to return item. I had the case closed, then eBay allowed her to open INAD - eBay immediately stole my money from paypal, and sent her full refund. Then, closed case in...

Resolved! Defective item. Seller doesn't respond.

I've ordered a wheelbarrow (has two wheels) and received on 7/12. When I opened the box, one of the tires was half inflated and the other one was completely flat.So my dad inflated both tires, put it in the garage and I've leaved a positive feedback ...

Opened a new ebay account for selling but

I opened a new ebay account for selling and I sold 4 items, ebay put a hold on my paypal account so when I went to do the shipping it came out of my bank account and not my paypal account, I only had a few dollars in my bank so when the 4 items I shi...

Returns with out tracking number

I chose not to track a return but have a proof of postage number through Royal Mail. I got an email saying I had nearly ru n out of time to send a return. The system will not allow me to continue without giving the item a formal tracking number. What...

New Returns Policy

I am very unhappy about the new returns policy and have changed all of my custom made pet items to no returns. I refuse to accept a return on a dog collar that has been worn for 30 or 60 days. And I am not going to debate with customers after they re...

Resolved! Item returned to seller, after package arrived in destination city. Who pays for reshipping label?

I sent swimtrunks via USPS First Class Mail in an USPS/eBay Priority Mail flat rate box to Hildalgo, Texas. As soon as the package arrived in Hildalgo, it was sent back to me and the return package read "Refused/Return to sender, unable to forward: m...

Request for Help With Shipping Rate Tables - eBay Employee Please Respond

We can’t apply shipping rate tables to my listings. The listings we have tried this with are fixed price items with flat shipping costs. We have made three calls to eBay and we still have not figured it out. The last person who helped was very thorou...

Resolved! False Info

I bought an item from someone and the shipping was taking too long and I inquired about it and we went back and forth with a few emails about how it's being shipped, I should have it any day, don't worry , blah blah blah. Now, this person's location ...

Return & refunds

I have a buyer who wants to return an item. Says damaged. Can I give a partial refund if when it is sent back not damaged like buyer says. Asked for pics but buyer has yet to respond! Help!

FedEx Screwed Up My Invoice

Has anyone else been charged what seems double by FedEx? When I printed the shipping label it came out of my paypal account now Fed Ex has charged me shipping fees again in my ebay invoice. I will never use Fed Ex for shipping again.

eBay app returns

Is there a way as a seller to see open returns via the eBay app? Is so where is it?

Resolved! Ebay stole $50 from me!

I sold a $250 item to the UK. The listing had a 20 % restocking fee. The buyer in an email wanted to return it "because it was a gift and he didn't like it." This is on record. No other issue. She sent it back to me, I returned $200. She filed a case...

Want to return wrong sized shoes

So I have a situation where I bought a pair of shoes which were described as a mens 9.5, but when I recieved the shoes it was in fact a size 6.5. I informed the seller that this isnt the size which was adverstised but he has ignored me since. He also...