Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Lower Shipping Cost On Multiple Item Purchases

Hi,Our store offers custom T-Shirts and the shipping on 1 shirt is $3.50. If a buyer wants more than 1 shirt we would like to charge $1 per extra shirt. How is this done? I have customers waiting to buy but only after this price change is implemented...

Resolved! Damaged item and partial refund?

Hi everyone, I bought a $25 figure brand new. The base of the figure ended up being cracked and damaged— I’m chalking it up to the damage occurring during transit due to the somewhat flimsy packaging. The base was only placed in a plastic baggy withi...

Item returned that I don't sell, plus I don't know who returned it

I'm very confused right now. I just received two pairs of women's shoes addressed to my eBay return address (I don't have any other items delivered there besides returns). The first problem: I don't sell shoes. The second problem: whoever sent me the...

Resolved! Buyer Demands Refund/Return

Hello, everyone. I know you get this kind of question a lot, but every case is different and I'd like to know what you think is the appropriate way to proceed. A buyer's first message to me after receiving an item is extremely confrontational, includ...

I paid for and printed 44 shipping labels but ebay says i only shipped 7. Help!

Never happened before. I just paid 238$ and printed 44 labels. Ebay shows 7 of the 44 have shipped but 37 orders show up as awaiting shipment as if I didn't do anything. All of the orders show up under the manage shipping labels section but only the ...

Angry customer!

Hey. I have a problem with my customer. He ordered something on Friday evening. I shipped it on Saturday. He should get the package to Saturday because of my 3 days handling time. The package was mistrouted and went to different state, arrived Florid...

How to let Ebay do filter for zip codes

Hello Everyone,I just have a question about zip codes on Ebay. For our business, when our clientns finished the order, we also need to check their zip codes. If zip codes that we can delivery, this is fine. However, if the clients' zip codes which we...

Return Shipping Label much cheaper than original shipping label???

Hello all, I'm trying to see of someone can help me with a question that i just can't seem to wrap my head around. I had a customer message me for an issues with their item and I agreed to exchange it. I created another shipping label in Ebay with Pr...

seller sent me one return label for four chains?

Hi i need help. The necklace chains I purchased are not as described. Seller described them as being 1.2mm, but they are actually less than 0.5mm. These are way too thin for me. I sent pictures to the seller measuring the chains and he FINALLY respon...

Scammer Alert -- Buyer Removed Clothes Tags, Washed Item, Wants to Return?!

I'm pretty distraught over this. I recently sold a brand new NFL jersey (no defects) with tags to a buyer. I even shipped it out the same day so he could receive it in time for the games on Sunday. Today I received a message advising me that a return...

Tracking ID not working & No estimate available

Hello,I bought a phono cartridge on 11.07.2018 from a seller who has 97.9% rating afer 40000+ reviews. As per listing he was to ship the item from Japan to my address in India. My payment (made on 11.07.2018) is confirmed and the seller has also ship...

Weird problem when I checked out! Got the wrong item! Will ebay still honor todays $25 off $119?

As the title says, I had a problem when I checked out recieving the wrong item. So, long story short, I purchased something and I had two in my cart on seperate pages trying to make a choice. The one I bought was from Best buy, but it gave me the one...

Bought a Laptop, Seller sent a very different laptop, accepted return but no shipping label?

I bought an HP OMEN laptop from a seller in a different state. The seller advertised a laptop that was much faster and more capable than what he sent me. (what I received had a different part number, different/older processor, no SSD, different/older...

Specific rates for specific regions - how to set this up?

Hello everyone. Does anyone know how I should set up my parameters so that when an order is confirmed for Puerto Rico, the buyer knows that he will be charged, even though my item is FREE shipping for other regions. In other words, I want my items to...

Buyers who lie to force a return

I sold a machine and the buyer opened a return request, saying it didn't work. I don't accept returns, but I tried to help him with understanding how to operate the product. He opened a 'not as described' case. He then told me he had a technician exa...