Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Should I cancel a transaction(seller)

I just listed my first item, a knife roughly 2 lbs & 16 inches long. I offered free USPS priority shipping but made the mistake of not listing it as a USA only buyer/no international shipping. Wouldn’t you know it the winning bidder lives in Vietnam ...

Resolved! Buyer request return but won’t reply to message

A buyer requested a return said it did not match description. It does. So I uploaded a picture of description showing her where it states what she says it does now and I messaged buyer asking to send me a picture of item so I can be sure I didn’t mak...

returns

hi i recently sold a golf club on ebay..i had previously bought from a reputable golf dealer also on ebay...my buyer says the club is fake but can not provide documentation to show that....he wants to return it and ebay say i have pay shipping...is t...

I voided a label yet the tracking number is still there as if I hadn't.

I don't want to print the label because it has been voided. Last time I voided a label the tracking number disappeared and the item showed that I still had to ship. What to do?

Is it possible to have someone open a parcel bag at the GSP address to then process the contents.

Hello, Lets say you have sold 5 small items that are heading to the same eBay GSP address.Your package them up and label them individually with the correct eBay seller ID and code given to post.You then take those 5 items and place into a parcel bag....

Minor Error in eBay Shipping Carrier Help Page

https://pages.ebay.com/seller-center/shipping/carrier-options.html tyler@ebay *Top Rated Sellers who have average more than 300 packages per month and use eBay labels forpostage, will receive $100 worth of insurance on USPS Priority Mail at no additi...

Am I being charged too much for shipping charges?

I recently bided on multiple items from the same seller and won 12. Before winning these I messaged him and he said he would combine shipping and discount shipping cost. After winning these 12 items his reduced shipping charge is 52 usd to ship the i...

International Return Policy Disappeared

Anyone else's International Return Policy disappear? I accept free domestic returns and do not accept international returns. I set this policy for my listings with the 2018 Spring Seller Update. Noticed this morning that the international return poli...

Package I sent overseas came back to me

I shipped a package to a buyer overseas several weeks ago. I thought everything was fine but I've discovered the package back in my mailbox. The tracking details show no clues as to what happened. First, the package sat in the overseas customs office...

Resolved! Question - I live in California, I'm drop shipping from Las Vegas...question on taxes, shipping

Hi, I live in California, and my brother-in-law lives in Las Vegas where he has accumulated over 150,000 books. I am going to list/sell, but product is being shipped from Las Vegas. Questions: 1) If I live in California and I ship from Las Vegas, who...

Returns

Ebay totally messed up a return. Customer opened Buyers Remorse Return, and failed to return item. I had the case closed, then eBay allowed her to open INAD - eBay immediately stole my money from paypal, and sent her full refund. Then, closed case in...

Resolved! Defective item. Seller doesn't respond.

I've ordered a wheelbarrow (has two wheels) and received on 7/12. When I opened the box, one of the tires was half inflated and the other one was completely flat.So my dad inflated both tires, put it in the garage and I've leaved a positive feedback ...

Opened a new ebay account for selling but

I opened a new ebay account for selling and I sold 4 items, ebay put a hold on my paypal account so when I went to do the shipping it came out of my bank account and not my paypal account, I only had a few dollars in my bank so when the 4 items I shi...

Returns with out tracking number

I chose not to track a return but have a proof of postage number through Royal Mail. I got an email saying I had nearly ru n out of time to send a return. The system will not allow me to continue without giving the item a formal tracking number. What...

New Returns Policy

I am very unhappy about the new returns policy and have changed all of my custom made pet items to no returns. I refuse to accept a return on a dog collar that has been worn for 30 or 60 days. And I am not going to debate with customers after they re...