Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

30 day return

Someone said I might get more sales if I used 30-day return. I noticed a seller offering a 30-day return but then said that seller pays for return shipping. But then it said in listing to refer to ebay money back guarantee. So seller would offer to p...

FREIGHT SHIPPING FRAUD

FreightCenter.com just stole $490 from us, the freight company damaged the item & the buyer opened a claim so then the shipper lied and reclassified it and said that the pallet was oversized clearly to cover their loss on damaging the order.I always ...

Resolved! It shows that buyer shipped

I’ve bought something on 9/8/18 and he didn’t ship it until 9/21/18, but he said he had a death in the family. It’s now 10/11/18 and it still hasn’t arrived, he didn’t include a tracking number and he won’t respond it my messages. I’ve sent an INR be...

Global delivery option: Authority To Leave

Hi,It is very often when I buy something off eBay I want the seller to ship the item to me with the Authority to Leave option. It is when I am not at home the courier should just leave the parcel at the front door.When I buy stuff I always ask the se...

where can I find my refund coupon?

i use a coupon to buy food, but the seller cancelled it, so the coupon $20 should refund to me ,now i can not find this $20dollars coupon..anyone know where i can find it? thanks

Resolved! Primary shipping address changed without my knowledge

I used to buy a lot for my workplace but have been retired for 2.5 years. Recently bought 2 items, and when looking at the tracking, saw that they were being shipped to my old work address. Went into shipping addresses and work was my primary. I didn...

Refund did not go thru

Customer did not like what he purchased and would like a refund. All nice and easy until you click the "Issue a Refund" button and this pops up: The refund you sent didn't go throughTo try again, log in to PayPal and go to the Transaction Details pag...

Refund for suspended seller

I started a dispute of a scammer seller on eBay. I payed $25CAD for a product that he purposely sent to a wrong address in a different province in Canada. I started the dispute BEFORE he got suspended. I must have a refund. What do I do?

return

I need to return this item since it does not match the description. and the seller has once said i was to return it and now she has declined . i have been waiting to here from her for call tag.

Seller Lying to Buyer and Ebay In Writing...Then Ebay Takes Care of Seller...

Okay, So I buy a lot on ebay, average $100k+ every month. Recently I made a very large purchase, $18k, and paid immediately as I always do. 2 days later the seller cancels my order and issues a refund out of the blue. I immediately messaged him to as...

G636661LETTERMAILNOTRACKING = bogus tracking

I am guessing that G636661LETTERMAILNOTRACKING is bogus. I am trying to figure out how the seller puts a mSATA to SATA adapter board into a first class envelope and not have it be classified as a package. The adapter board is about 2.5" x 3" and shou...

Resolved! Why did I have to pay for signature confirmation?

I just printed a shipping label for a $259 item, and I had to pay for signature confirmation. I’ve shipped pricier items without signature confirmation plenty of times. Does anyone know why this happened? Did I miss an announcement? Grrrr. Thank you ...

Return policy.

I don't think it is fair for ebay to impose a 30 day return policy on us. I think 15 max is enough for anyone. I phoned ebay tonight and the girl said "well, if they receive an item and don't look at it for a week, then it wouldn't be fair to have to...

May I propose a New Policy for Sellers? The ability to Block a buyer who abuses Return policy

Attention Sellers,When was the last time you looked at the "Block Buyers Who..." requirements on your Site Preferences page? I don't think they've changed in many years. (I included the options at the end of this post and some of them are not even re...