eBay

I have a buyer who wants to return an item. Says damaged. Can I give a partial refund if when it is sent back not damaged like buyer says. Asked for pics but buyer has yet to respond! Help!

I sold a pair of shoes on 1/30/16 athe buyer stating and it showed the buyer had payed. I shipped shoes on 2/1/16. On 2/13/16 I recieved a message from customer stating she had not recieved shoes. I looked at tracking for USPS it stated on website th...