Shipping

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Seller hasn't responded to my returns request; what happens when ebay steps in?

I work both sides of the fence so I know pretty much how things work. I have attempted to work with a seller on a time sensitive item that arrived incomplete.They did provide tracking for the missing item but that will take about another week could n...

No fan of FedEx smartpost

Paid for FedEx Smartpost shipping on Jan 8, 2018 in the amount of $7.82 for a jacket weighing 2 lbs.Tracking number showed FedEx receiving package on Jan 8, 2018 and to this day still shows FedEx in possession of this package. I requested updates of ...

Refund Request: Buyer Lieing Or Missusing Return Reasons

What can I do about buyers selecting the wrong return reasons, whether purposeful or not? In the current case, I want to let this person return something, but they clicked the "defective" option, even though in their case it just doesn't work with st...

cancelled the order , and changed my mind

hi, I need help, A buyer bought an item from me, and i faced an issue when i tried to ship the item to him, so i had to cancel the order, and now the problem is fixed , and i want to send him the item , he still hasn't replied or confirmed the cancel...

can not escalate case to ebay

I would like to escalate this case but I can not find steps ebay describe in their instructions . When I select "see details" I get only two options: send a message to seller or close the case.Please help me to escalate this case, because until now I...

GSP problem money return

i have problem sry for my not good english but i'm not from USA

I don't know what to do anymore

i have problem sry for my not good english but i'm not from USA 1. I buy item for 398$ item is shipped international with Global shipping program2. item is came damaged3. i read here on board advice what to do in that case4. i open case on ebay and w...

What steps do you take when buyer returns incomplete items or no items?!?

Hi there - Firstly, thx for anyone who's going to take the time to read this and share some wisdom with me. I buy on ebay mostly, and sell rarely. I recently sold some Tiffany earrings. They are genuine Tiffany's as I bought them myself and have been...

Freight Charges $1110+ more than expected due to Larger Pallet Used

Hi all, I recently bought a large piece of bakery equipment from a seller here on Ebay. They had it posted for "Pickup Only" but we had arranged for it to be shipped via freight prior to purchasing it. They charged $500 extra to palletize the unit (w...

Media mail

I am really confused by Media Mail. I have a couple of the popular cook book card systems in a plastic box for sale. I try very hard to be fair in my shipping rates. I DO NOT have s store on ebay and am just trying to make a few dollars selling on eb...

Calculated FCP shipping WAY off!

I switched to calculated for FC packages due to the new zones. A few have come in WAY off, one that was 15 ounces wanted to charge over $9 for FC. I changed it on the invoice. Just now I have one that got charged $7.85 for a 14 ounce package. I am NO...

Is this item fake?

https://www.ebay.com/itm/153380736174#rpdCntIdI think its impossibel for this item to be selling at this prince and conditionit must be fake right?

SHIPPING APO ADDRESSES ISSUES.

Can someone please help as I can’t seem to find any info online. So buyer used wrong address and included a country into his shipment for a apo address. So I assume this will go thru the international mail system. Is there any way to stop it or what ...

Fed-Ex Shipping Fees

My Fed-Ex shipping weight has been showing x3 of original weight on my Ebay invoices for shipping fees. I did call yesterday and a friendly Ebay representative went through each over priced Fed-Ex fee going back to December. She stated she is placing...

Seller Protection doesn't cover you when a buyer damage an item

I just lost a dispute for a return item. 3 years back Ebay just to protect sellers from a fraudulent buyer not anymore.I received a complain of an item not as describe, it was a pair of cashmere gloves that the buyer complain to have holes from the i...