Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Buyer Returned Package Unopened Lied About Damage to get a REFUND

Hello ~ This is a new and unique situation for me as a seller. I sold a glass decanter and the buyer received it yet did not open the box. When I received the item back, I discovered that the box is fully intact, just as it was mailed. She said that ...

Seller never replied after purchase

Hello all, I have purchased a dash cam on July 23 and was given a tracking # and shipping method should be by Yanwen. I searched with tracking # over official yanwen website and other websites too. All of them saying invalid tracking number/no produc...

Postal upcharge

Does anyone know if the USPS "measurement" upcharge applies to the Regional A/B shirt boxes?...Flat Rate?...Thanks

Is There Any Real Protection For The Sellers? Buyers Rule!!!!

I have been a seller on Ebay for over 12yrs. Yes I do know policies have changed over the years and one would hope for the better. This is a source of income for many people. And an even bigger one for Ebay. There are some scammers and many different...

FedEx account disabled for "inactivity" ...Not!

Hi,Has anyone had their FedEx account disabled for inactivity, and that was not the case? While I ship through eBay I schedule pickups via my FedEx account. They sent me a notice that they disabled my acct. due to inactivity and deleted my CC informa...

Resolved! Calculated Shipping Incorrect Amount for buyer

Hello,I have been having the same problem with the calculated shipping amounts for first class items for almost 3 months now. The buyer is being undercharged. I have called eBay multiple times with various results including a refund for the differenc...

Is Free Shipping a liability for sellers now because of dimensional USPS pricing?

I notice many sellers offer free returns. I sell books in my book store but everything else in the other store I run. It's a bad idea to offer free returns for books. So I never signed on to that. Recently I shipped a 6lb box from Pennsylvania to Col...

Response time for USPS missing mail search?

Anyone know how long it's apt to take for USPS to complete a missing mail search?

Tracking number won't upload for multiple purchase

Well, this is a first. Customer (0 feedback) bought two small items and paid for each separately. I packed them together and refunded him the difference to reflect a combined shipping discount. Went to add the tracking number from the first listing o...

ebay seller not responding after payment

hello,. im a filipino and im staying here in italy, i ordered an item last july 30, 2019 and the estimated time of deliver is until aug. 9 2019 but now its aug. 6,. the seller has not been shipped andnl not responding after the payment, its impossibl...

how do i get ebay to resolve this issue

buyer sent message after item had been ship. stated ebay had wrong address and wanted refund see message: This item is not being shipped to right address, somehow eBay messed my address up. so I will be needing a refund and you will see when it arriv...

ebay seller not responding after payment

Received only Partial Refund?

Hey there, everyone! I'm trying to return an item. I shipped it yesterday (the day after the return was initiated). Tracking says it hasn't arrived yet. This morning I recieved a very very small refund via Paypal - $2.50. (I paid a total of almost $2...

Bought an expensive item; it arrived damaged and poorly packed - how do i proceed?

I purchased a pottery wheel for $400, plus $150 in shipping. With tax, the total order came to nearly $600. Before buying, I had contacted the seller asking how the wheel ran, and if it had any issues. I was told no, and that it worked in excellent c...

Warning for Sweden!

Extracted from Swedish post services:https://www.postnord.se/en/receiving/collecting-mail/from-another-country/changes-march-1 Changes that come into force on March 1Under Swedish legislation, VAT will now be charged from the first krona when making ...