Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Opinions on partial refund!

I sold a foot massager on June 28th for $233 that retails for $600. It was new, open box.2 days after she received it she messages me saying that it worked fine for 2 days and then all of a sudden it isn't working. I told her I would contact the comp...

Resolved! Buyer requests delayed shipping; When to call eBay and request Late Shipment Defect removal?

Sold an item today and received a note from the Buyer (attached to the Order) requesting a shipping delay of four days. (My normal handling time is one day.) I responded to Buyer saying I will be happy to do so. Review of similar threads show that eB...

Buyer wants to send back item, he didn't purchase...

Hi all...Received this is my ebay inbox this morning: New message from: ****** (4) "My company bought your cashmaster omega 230, and it is not working. The power button is flashing red and green which indicates a faulty battery. I called customer sup...

Ebay wants to keep the Universal Postal Union. DO NOT BE FOOLED! This is BAD for US sellers!

USPS - High domestic postage rates are stifling American Businesses, particularly Small Businesses, and need to be dramatically lowered! Because of the current agreement, it is cheaper to ship from the other side of the world than from Elkhart to Gos...

Resolved! Combined Shipping Issue

Greetings All: A buyer has purchased two suits and the deal we struck was to send them combined & I refund her the difference. She purchased one BIN days ago and won the other on auction today. When I go to combine, everything goes well until I am to...

Your case is on hold

Hello, Actually I wasn't interesting to post in community, usually I like to keep this kind of subject with the "help/support center and/or customer center" & privately ..TBH; No big deal but I mean the only situation I have here to talk directly wit...

Paypal forcing refund after 5 months / High Value Electronics

I'll try to make this to the point. February 2019 / Buyer purchased 1st Mac mini / Near 30 days SNAD / Accept return / Seller paid for shipping Buyer Quote: "Was able to switch the computer only once, tried to update firmware - did not worked, after ...

Resolved! Would you be angry?

I'm looking for a shaving brush for my x boyfriend. I compare brushes and prices. I see the same photo being used by different sellers for the one I like. I see most showing only one brush in the main photo and also inside the description with prices...

Seller fraudulently or mistakenly claim USPS insurance?

Today, I received 2 identical letters from the USPS domestic claims department. The letter stated that I may need to show proof of the items were damaged..... Anyway, it had my first and last name truncated to only 3 letters each, and the first digit...

Shipping while Living as a full time nomad?

We have plans to transition FT as nomads through the US while living in our motor home. Without having a permanent address, how do we go about shipping with eBay? Are you required to have a permanent address? Would a digital mailbox suffice as an add...

Need an assist about a return, folks!

Hello Good Folks!I've been buying/selling on Ebay for around 20 years. I have an excellent record. I find myself in a "return" situation that I need some guidance on.I had a vintage pre-owned skirt listed:https://www.ebay.com/itm/153596117604?ssPageN...

Shipping Refund

Hi... I used PayPal to pay for eBay seller for 296.45 USD ( including shipping fee) under transaction id# 05F05905KG3418641and at the same time, there is another transaction made together via PayPal which is out of the deal for $ 78.93 for the intern...

Resolved! Seller didn't send half the items listed in their description.

The seller had a list of the things included in the description, but only sent about half of the items listed. I contacted them and they said it was their error but only offered $15 discount or I can pay shipping to return it for a full refund of ori...

Buyer claims "Doesn't work or defective" Forced a Return

I found out tonight that a buyer can force a return when claiming item "Doesn't work or defective" without providing proof of any kind, in my case on 1949 PDS coin set. Buyer claimed on day 30 (I had no prior contact to buyer opening case) that becau...

Worried I’ve Been Scammed

Purchased a camera this morning through eBay. The deal was almost too good to be true but I have seen a few of these camera go in this price range. I paid through PayPal and headed to work. The seller says they have shipped the item but the listing i...