Shipping

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Free Returns! No Discount! Really!

I was closed for a couple months and came back to find I have lost my discount, unless I offer free returns. What! I've done most everything that has been requested; but unless you're a super big seller, in certain arenas, I don't see how this even m...

Resolved! Interntional Bait/switch buyer

Hi all, I felt lucky last night and sold an antique lamp for 2400+. I noticed immediately the 'English 2nd language' verbiage in the note form the buyer who did not even make offer, just paid listing $$. Without naming names, this Japanese buyer buys...

USPS Self Serve Kiosk didn't print postage

Ok, so I have used the USPS self serve kiosk to print at least 200 .70 cent stamps in the past. Its how I ship the majority of my items. Anywho, today of course is a postal holiday and I went in to print up some more stamps. I got through about 15 of...

Resolved! Buyer said seal was broken

I listed an item as new. Seal was intact when shipped. Used a picture of item from stock not actual so, I can't prove that it wasn't shipped with seal intact. I am selling two of the same items and still have one with seal in tact. But that doesn't p...

New shipping label page problems for international, more than 5 items failure.

New page brings in all items for the custom form, yet explicitly states 5 items max. I've tried to set the items to quantity zero after 5 etc, but nothing seems to work. The old page just selected 5 items for the form. Anyone figured out a way around...

Seller's account no longer exists, how can I cancel the shipping and get a refund

I bought a memory kit, the seller created the shipping label but never shipped the item and then his account got deleted, I don't know if by Ebay or himself. I tried filing a refund request, but I accidentally ended it, so I filed a return request. N...

Don’t do this

I know you all are going to say “you got your item and it’s fine” but it costs us all when sellers cheat. MM postage paid for 1 ounce, package weighs over 17 ounces. Yes, shipping was included in price that’s not the point. If my seller sees this, st...

free returns

Since enrolling in free returns, I have only seen a slight increase in sales, not much at all.. what concerns me is that I had no clue I was being charged for return shipping cost!!!! it isn't noted on my the refund notification....why??? I found out...

Resolved! Shipping label printed

To me it DOES NOT mean "shipped" Shipped SHOULD mean Out the door! With the shipper! Camera repairman 1970s - 1980s

Resolved! Chinesse seller claiming to be US seller

Hello everyone!. I've buyed some items from a "US sellers". The item that I'm talking about, particulary, it was supposed to depart from Kentucky. When the seller provided the tracking number, the tracking number was for a company that I had not seen...

Global Shipping Question on combining Orders

Hi,I would like to ask a question about the Postage Costs. I bought two separate items (Godzilla Toys) from a Seller and I then noticed after I paid that the Tracking Number is the same for each Item I bought so am I to assume that eBay will send bot...

Resolved! USPS RETURN - Buyer used my first class shipping label on a priority box

So, now I'm being prompted with a shipping label cost adjustment. My Question: Would I be in the right if I took the new cost out of the buyer's refund because they're at fault for using a different service than what I chose for the return process, o...

Postage Discounts On Multiple BIN Items

I am struggling to work out how to set up postage rules so that when buyers purchase multiple BIN items they can pay a reduced postage cost at the time of purchase. For example, I charge £3.50 for each single item. However, if the buyer purchases 1-3...

Purchase sent to another state

Ok, so for the second time in 2 months, my purchase has somehow gone from being sent to my verified PayPal address to being sent to another state entirely. The first time was to Virginia, and today Florida! I got lucky with the first seller who simpl...

How long does it take to get a refund on a shipping label purchased in error?

On May 29, I printed a label which ended up being the wrong type of label so I had to void it and print another 5 minutes later. I still hadn't received my refund. How long does it usually take? Thanks.