Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

total loss

Hi.I think Selling a stuff on ebay is so risky and this is my story. I sold a music synthesizer(a heavy) to someone and the buyer wanted to return because of there is a small tiny cometic issue that I couldn't notice when I put it for listing. so I s...

No path to add addition shipping cost when customer order MORE THAN 1 PC to states like AK, HI, PR

Anyone had any luck adding extra shipping cost to U.S protectorate states like AK, HI and PR? It's funny how eBay give the option to add "each additional cost xxx" to domestic shipping program and forgot to do the same to international & U.S protecto...

eBay sided with buyer with no input from me

I sold a rare and discontinued perfume which was brand new and never sprayed. My listing states a no return policy however the buyer got the item and said the fragrance was not authentic and wanted a refund. I photographed a receipt of the purchase f...

Error creating label: We could not complete the payment with PayPal. Please check your PayPal setup,

I changed my paypal address and now I get this error when trying to print postage through ebay. I have changed all of my preferences to the new paypal address and have taken off the automatic payments etc from the old paypal address. Does anyone know...

Global shipping program issue

hoping for some advice on a global shipping program issue with the buyer. A little background. I only ship internationally through eBay's international global shipping program. I might miss out on some sales with this but I've liked how it works and ...

Customer returns a OPEN bag of candy.

Long complicated story but i'll try and keep it short. Item #1: Bullet train penReason for return: Not as described.Stupid comment: Says rainbow light could be counterfeit (whatever that means?).This is a mass-produced item bought at a Japanese depar...

returns

hello , i see my seller has given me the return address and all in the chat and ive sent the phone back to my seller he has recived it and now he isnt ready to provide me my refunds he has been delaying that he had not recived an itema until the time...

postal service

WHY WHY WHY do Ebay seller use Hermes they are the most Unreliable postal service to hit ebay, constantly losing parcels 3 so far and it look like number 4 just about to hit me they are sooooooo **bleep** please use Royal Mail a little more exspensiv...

Packaging cost purchased through ebay?

I just need some clarification. I'm going to print my shipping label, buyer selected media mail package with the total being $3.79 but I'll be charged at the post office when I get an envelope to ship it in. So my question, is that 3.79 goes to ebay ...

Sellers beware of dishonest buyer!!!!!!!

Sellers please beware of dishonest buyer This buyer purchase Authentic Hermes Birkin bag clearly described in pre owned mint condition.All photos and descriptions clearly described minor damages.The bag is from 2007 which correlates with date stamp L...

buyer requesting return

How to handle a new buyer to ebay who says Item is not working said no power cord. Used something else.Shipping insurance was added will not file with post office. Help

Canadian Seller - US Buyer - Ebay charged sales tax - how to ship?

I'm located in Canada and I just sold an item to a buyer located in the United States. The buyer was charged "sales tax" and this amount was added and then removed from the Paypal transaction. How exactly am I supposed to indicate that this item has ...

How to eliminate free local pick up on my listing

Hi. I am trying to offer free shipping (standard mail) and offer a priority mail option for a flat fee. I do not check that I offer local pickup. I save the changes.When I view my item, it offers free shipping, no priority option and offers free loca...

Can the seller bill my FedEx/UPS account?

Just wondering if sellers are allowed to bill the buyer's FedEx/UPS account. For instance: I'm buying Product A, and want the seller to bill the cost of shipping to my FedEx/UPS account. Is this possible/allowed?

Bought item from seller then he deleted his ebay account

I bought an item from this seller and then he deleted his ebay account. The items deadline was today on 11/19/2019 but it didn't arrive. I already made a case earlier because I had some problems with this seller but closed the case after. Now I would...