Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Bulk Shipping Changes Focus Groups?

There's an old saying - "If it's not broken, don't fix it". Ebay tends to constantly want to fix things that work just fine. Case in point, the bulk shipping area. The latest change shows up with the ounce being "1" or "2". Because of this, if a pack...

Resolved! Return shipping procedures

Hi, this is probably a dumb question but it's my first time returning something as a buyer and I'm a little confused. I printed the label but it says on the sheet that I'm supposed to fold it along a dotted line. It does not say to cut out the label,...

Resolved! Buyer wants to pick up item after they paid

I received a message that a buyer who has already paid for their item and shipping, now would like to pick it up since they only live a couple of towns over from me. How do I go about refunding the shipping so i don't get dinged?

Resolved! Please help me with case timeline after return.

Hello, If anyone could help me understand this, I would appreciate it. I received an item that was defective, I opened a return request. The Seller wanted to argue and insisted that I close the return. I refused to get into an argument and stayed pol...

Resolved! Shipping Postcards with Tracking

Hi,Can any seller tell me if Ebay will accept tracking information from a site like Lettertrack to ship post cards? I would like to list postcards but does not seem viable if the only option is first class mail rate of 2.60$ . A company like Lettertr...

Buyers and Sellers Should Be Very Unhappy With This Response

This was eBay's response from the community discussion earlier today. Such a horrible answer to an obvious customer service issue. A breakdown... Working at corporate retail, at the office level in operations, I can tell you this is the type of small...

Item deleted, seller no longer exists, "fake" UPS tracking to buyer ZIP

Seller's account was "deleted" a few hours after I bought an item. A few days later, I get the good ol' fake UPS tracking number (delivered to same Zip code and signed for by someone in a lobby - wow I wish my house had a lobby) that was obviously th...

Resolved! How to Change Shipping From Zipcode in the 'New Flow' (Classic Shipping Gone)

I usually use a different zip-code for my return address than the post office I use to send my items from.I think I just couldn't find the option to change my 'shipping from zip-code' on the new flow? Or unless they took out that option in the new fl...

Seller with 28k feedback purchased something from me, misusing "item is defective"

Hello everyone,I sold a headlight for a vehicle and took pictures from every angle and described it exactly for what it was. If you are unfamiliar with car headlights, there are mounting tabs that are used to secure the headlight to the vehicle. This...

New Shipping Label glitch from last week

Did anyone happen to have duplicate or wrong labels printed out last week when that new label printing page started to show up? I have a very strange situation. A Buyer #1 received a package intended for Buyer #2. Buyer #2's Sold item has a different...

Returns a joke

EBay returns are a joke,I put on my listings no returns! A buyer bought from me, the address they had it sent to had requested that no parcels are to be delivered to the address, so the parcel couldn’t be delivered,they have since requested the buyer...

Resolved! Shipping labels printing problem

Since the back_to_classic workaround is gone, can you print labels from PayPal and get the eBay discounts? I have never been able to get the labels to print from the new eBay label page, no matter what I have tried to do. I’m talking about USPS label...

Buyer misusing returns to get us to pay her return shipping

I recently had a buyer contact me about returning a heavy and expensive bag. I told her she would need to go through Ebay returns and asked what her return reason was. She told me that she loved the bag and it was beautiful but it was just too heavy ...

Resolved! Seller didn't send all of the ordered items, won't respond

I recently ordered some plushies from CN, using Speedpak. One of the sets I ordered came yesterday, but it had only 4 of 5 items I ordered.I've emailed the seller, but instead of a response to my request asking for another item or refund,I got a sale...