Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Shipping new item as customer resolution

Hi everyone, I have a customer who thought she purchased 3 LOTS of 3 items and only received 3 total items instead of 9. After looking over the item description I assured her that I was sorry but she did only purchase 3 individual items and not the 3...

I do not want to ship internationally but buyers around the world keep buying!

I've specified that I only ship to the USA but I continue to get international buyers. I cancel their order and get the fees reversed and the item relisted but then someone else does the same thing! I do not want to ship internationally (did it for y...

Resolved! SpeedPAK shipment - the best way to loose Your parcel

Nov 17, 2018 I have bought 2 SODIMMs from a rated seller. The seller shipped Nov 19, 2018. I paid additional $2.28 for tracked shipment - RU Tracked Packet from China. As You see from the screenshot, the parcel arrived to the destination city - Mosco...

Shipping Cost Robbery

Today I was Robbed by ebay for a shipping label. I was overcharged by $7.44. It was a combined shipment of US Stamps in a 5 OZ 12x9 Inch Manila Envelope by 1st Class International Shipment to The UK. When I used the ebay shipping calculator for the c...

Why can't I ship to this address? Express Lane STE Sarasota, FL (Cont'd)

I want to add a bit more clarification on the answer to the necro thread of this topic that was closed out (here), as it's a problem that can easily come up again in the future. The original question from @nyc_commodities (last December) was basicall...

Shipping costs

Be aware that Canada Post updated their shipping tables as of February 10,2020. ebay has incorrect shipping dimensions in their system, so your calculated shipping estimates may be incorrect. ive been calling customer service and they don’t know who ...

Returning an item when seller doesn't accept returns

So if I want to return something and the seller doesn't accept returns, it HAS to be a SNAD correct? I bought a Pixel charging stand and1.) It didn't come with the cord. (listing didn't have a picture with the cord, didn't mention the cord either way...

Sometimes, you just have to swallow your pride . . .

I offer returns. 30 days. If it's due to wrong size ordered, I refund the selling price, but buyer is responsible for return postage. If, it's due to anything wrong I've done, I refund in full and pay return. Sounds fair to me. But, every now and the...

Worthless Global Shipping Customer Service

Let me tell ya'all a story; I recently sold two items; one to a person in Canada and one to a person in the US. Well, for some reason, the tags got switched. I found this out 2 days before the (wrong) parcel arrived at the shipping center in Erlanger...

Answering all questions on one post

1. I opened a case for Not Working item..for those who said I was confused what kind of case would you call this then?2. I didn't even get to use the item3. For those saying the seller will probably approve the return beofre I have to escalate case.....

Resolved! Return an item - Seller ask me to ship back to an address that different from Ebay give me.

I am a buyer from Hong Kong for a banknote from a Crotia buyer. Buyer not happy but finally agrees for return and he gives me an address different from Ebay gives me as he moved home.He said I must not send to ebay address and he if could not receive...

eBay glitch when trying to void a USPS label

So I've seen all the threads about how to void a USPS label by going to Manage Shipping Labels then select "VOID" under "More Actions". I've done this in the past on an older computer. However I'm trying to do it again just now and something glitches...

Package shipped to Guam by mistake?

On June 20th, I shipped a USPS First Class package to the east cost of the U.S. The package ended up in Guam (island way out in the Pacific Ocean) on June 24 and as of today (June 27) it is working its way back to the states via Hawaii. Don't know if...

USPS shipping restrictions to China and Hong Kong due to airline flight cancellations

This message was Posted on USPS website.ALERT: USPS WILL BE TEMPORARILY SUSPENDING THE GUARANTEE ON PRIORITY MAIL EXPRESS INTERNATIONAL DESTINED FOR CHINAAND HONG KONG, EFFECTIVE MONDAY, FEB. 10, 2020, DUE TO WIDESPREAD AIRLINE CANCELLATIONS AND REST...