Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Return request through Paypal

I had a buyer open a return case through PayPal for a purchase that was made two months prior. The reason for return was that the item did not fit. My listing stated that I do not accept returns although I will if the buyer can substantiate an error ...

Resolved! Shipping to French Polynesia

Does ebay global shipping include French Polynesia? I looked but want to make sure before I respond to my buyer. TIA

Returned, not working properly

Hello everyone. I'm having a tough go at it as a new eBay seller. Firstly, I had no idea the amount of scamming people do on eBay or any other selling platform for that matter nor was I prepared for it. My latest return A 1984 Suzuki Mini Chord instr...

Shipping glass screen protectors

We want to start selling glass screen protectors for only $1, does anyone know how we can ship them with stamps without them being damaged? We do this for film screen protectors (non-glass) and it works fine. thank you so much, go.click.buyCheck out ...

seller overcharging for shipping

Just wondering if anyone is experiencing the same thing I am. The last two things I bought each seller charged me priority shipping but one sent first class and one sent media mail. One of them, at my request, refunded part of the shipping cost but I...

Resolved! Calculated shipping too low on item with multiple variations

Hello! I have a set of markers listed with buyers able to pick and choose from the various colors. I've set the shipping option to "calculated: cost varies by buyer location" and the weight for each item is 6 oz, first class package. No matter what l...

Resolved! Insurance on an item.

I'm selling an item an I would like to insure it, but I can't figure out how to do it. I don't see any way to do it during creating the listing. Can I do it when I print shipping label and how do I do it? Thanks!

1 week from Ukraine to NY, Its been 3 weeks since it left NYC to NJ..no more scans.

CP041462625UA Seller sent my a piece of audio gear with Priority mail international with the above tracking code. It didn't take long to exit through customs, but after it left a Metro NY PO, its been in limbo since April 28th. I am right across the ...

Do I refund the shipping cost?

Hi, I have been doing free shipping for years but have decided to change some of my listings and charge for shipping, I just want to know if I receive a buyer's remorse return if I don't have to refund the shipping. So if I sell some jeans for like $...

Complain

I bought an item from a chinese supplier last year and I didn't receive yet, I have made contact with them and nothing, I have tried to make contact with e-bay but the system say that the case is closed, what I have to do to be reimbursed ?thanks;

Getting screwed by the buyer and eBay on returns.

So a buyer buys a brand new pair of gloves from us still in package, it was our last pair. We had the item listed as no returns. A MONTH after it was delivered, the guy says theres a tiny rip in the gloves and wants a refund. We say basically no retu...

Item Not As Described, Seller Sent Return Label, Then Mailed Item Back Instead Of Issuing Refund

I purchased an item that was described as "like new." When it arrived the case was broken, the disc was scratched, and it looked shopworn. I took pictures of the item, filed a return request, and immediately got a response with a prepaid label. I sen...

Mail to and from China...article I saw today.

Has anyone else seen this? https://www.yahoo.com/news/china-coronavirus-crisis-hits-global-171409342.html

Item returned to seller but he wasn't home and has never picked it up from post office

I bought a rather pricey birthday gift for my daughter. It was $390. It was a graphics tablet and described as in excellent condition. It arrived scratched, filthy, dented and the back coming off in two places. I contacted the seller immediately and ...

No mail to China, Hong Kong, Macao and other countries.

The post office does not own its own planes. All mail moves as baggage on commercial airliners. Many airline companies have stopped flying to China because of the virus. Article in today's paper from the Associated Press. As a result of the shortage ...