Shipping

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Returns & Managed Payments. Really? Really!?!?

So, I had a customer buy something from me, and it had an issue. Completely my fault. I offered a generous partial refund to keep, or I gave them an option of a full refund/return, comping shipping (and apologizing profusely). I also offered to refun...

Seller Accuses me of stealing, intends to refuse return

I recently returned a package to a seller as it really wasn't what I was expecting based on the description, for one. I used his free 30 day returns policy. Before the package has even arrived at his home, he has accused me numerous times of taking s...

I lost almost $20 today selling on eBay.

So, I offer free returns. ( It's what eBay wants from their sellers.) I received back the same item I shipped (that was the good news). Then, I looked at my numbers for this item. It cost $4.25 to ship (Free shipping. It's what eBay wants from their ...

Return

Buyer said my item wasn’t working (which isn’t true). He opened a case but didn’t return it in the period he was supposed to. I called eBay and got the case closed, but now I’m wondering, Is he allowed to open another case and try to return the item ...

Indicating orders as shipped

Has anyone experienced any problems with indicating orders a shipped? We have about 100 - 200 orders to dispatch each day but the ebay system seems to be lagging incredibly. You indicate orders as shipped and after refreshing the screen they still sh...

USPS End of Day SCAN Sheet

Howdy everyone! Lately, the guys over at my local post office have been laying into me about generating a SCAN sheet for the orders that I drop off. I tried figuring it out, but for the life of me, can't. I fully understand that if I use the bulk shi...

Ebay refuses to refund me for had lost my item in Global Shipping Program

Ebay refuses to refund me for had lost my item in Global Shipping Program, saying that Greece my country is out of the Money Back Guarantee Program, and leads .e to PayPal to make complaint there to get my money back!!!!!I got refunded more than 10 t...

Should I issue a refund or reship the item?

I sent an item to a customer, but apparently I selected wrong shipping option. The item went through the post office, but the customer was asked to pay extra fees when the item arrived because of the wrong shipping option I selected. So the item has ...

EMS tracking not clearly Available or missing

When adding a Tracking number , I can't really find the RIGHT item to add a number for EMS - EXPRESS MAIL SERVICEthis is a worldwide Express service mailing system https://www.ems.post/en/global-network/tracking Maybe I can ask the PAypal programming...

Resolved! Pkg returned to me for insufficient postage

Buyer selected USPS Ground, pkg wt/dimensions are correct, I purchased label. USPS returned pkg to me (tracking shows as “delivered” to my address) marked “insufficient postage, add postage, remove sticker over shipping address and reship”. My local ...

Free Shipping?

I originally listed an item for sale on the desktop version of eBay. I marked "free shipping". I later revised the listing to charge for shipping on the eBay mobile app. I was satisfied that the change had been made.The item then sold and it said "bu...

eBay keeps deactivating my GSP shipping policy

I send a pretty good amount of items through the GSP, so it's odd that I go for a while without a sale being shipped through them. August was slow for me, and I really didn't think anything of it. I was then looking at sales for the month and noticed...

Resolved! Flat Rate Shipping from UPS -Something New? Rehashed "stuff?"

Just got an eMail today from UPS announcing a new shipping program calledUPS® Simple Ratehttps://www.ups.com/us/en/services/shipping/simple-rate.page? Anyone have any experience with this service? Looks like something similar to USPS FR Priority box ...

USPS web site experiencing issues for me past few weeks -- anyone else?

I have experienced issues on-and-off over the past few weeks with USPS website, specifically in ordering package pick up. On Sunday I ordered pick up for Monday and got the "Successfully scheduled" page. However, no one showed up to pick up the packa...

Ebay can't close out return for me, why?

A buyer filed a return request, automatically accepted. Buyer claimed to have sent it back but I didn't receive anything. He didn't use the eBay return label and failed to give me any tracking number. It's possible he didn't send anything back at all...