Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Feedback Extortion and Closed Case is Now Sending Item back. What do I do?

I had a buyer claim an item was damaged and send messages demanding a full refund. She opened a return case (I accept returns) and I told her she needed to complete the return per return polices she closed the case and sent message after message clai...

Using bubble mailers used to go by weight only.

I thought for sure you could use bubble mailers by weight, now the shipping module askes for weight and dimensions... If this is true how do you measure a bubble mailers dimensions, by the bump?

Unscanned 1st class sale

I dropped off 3 ebay sales at the post office on Monday, did not wait in line for them to be scanned. I think one of the parcels had a wrinkled shipping label, so scanning may not be doable. Is that going to slow it down, as the other 2 parcels have ...

Shipping Cost Robbery

Today I was forced by eBay to print 2 shipping labels at a total of $2.76 more than they should've been. The shipping calculator showed the costs as $1.45 & $1.15 for each when I setup the listings which is what the Buyers paid. I was charged $2.68 f...

Shipping services not offered... not in US

If eBay knows I am not in the US, why does it try and force me to use their courier services? The eBay design is rubbish for shipping options!

Case closed - not covered by money back guarantee ????

Hi community,I really need some advice as I have zero clue what to do.This is the sequence of events..Auction ended 26 DecemberItem received 30 December to my address in the USA. Meanwhile I had to travel urgently overseas, so I had a family member p...

Return request through Paypal

I had a buyer open a return case through PayPal for a purchase that was made two months prior. The reason for return was that the item did not fit. My listing stated that I do not accept returns although I will if the buyer can substantiate an error ...

Resolved! Shipping to French Polynesia

Does ebay global shipping include French Polynesia? I looked but want to make sure before I respond to my buyer. TIA

Returned, not working properly

Hello everyone. I'm having a tough go at it as a new eBay seller. Firstly, I had no idea the amount of scamming people do on eBay or any other selling platform for that matter nor was I prepared for it. My latest return A 1984 Suzuki Mini Chord instr...

Shipping glass screen protectors

We want to start selling glass screen protectors for only $1, does anyone know how we can ship them with stamps without them being damaged? We do this for film screen protectors (non-glass) and it works fine. thank you so much, go.click.buyCheck out ...

seller overcharging for shipping

Just wondering if anyone is experiencing the same thing I am. The last two things I bought each seller charged me priority shipping but one sent first class and one sent media mail. One of them, at my request, refunded part of the shipping cost but I...

Resolved! Calculated shipping too low on item with multiple variations

Hello! I have a set of markers listed with buyers able to pick and choose from the various colors. I've set the shipping option to "calculated: cost varies by buyer location" and the weight for each item is 6 oz, first class package. No matter what l...

Resolved! Insurance on an item.

I'm selling an item an I would like to insure it, but I can't figure out how to do it. I don't see any way to do it during creating the listing. Can I do it when I print shipping label and how do I do it? Thanks!

1 week from Ukraine to NY, Its been 3 weeks since it left NYC to NJ..no more scans.

CP041462625UA Seller sent my a piece of audio gear with Priority mail international with the above tracking code. It didn't take long to exit through customs, but after it left a Metro NY PO, its been in limbo since April 28th. I am right across the ...

Do I refund the shipping cost?

Hi, I have been doing free shipping for years but have decided to change some of my listings and charge for shipping, I just want to know if I receive a buyer's remorse return if I don't have to refund the shipping. So if I sell some jeans for like $...