Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Returns

I have been going back and forth with eBay via the Philippines and email since I cannot get anyone from the USA to contact me regarding a return that eBay initiated by mistake and refuses to take responsibility. Somehow the buyer bought the item on N...

Buyer asking for return on item

I sold a used washing machine control and have received a request for refund on it. I had it set as "No returns" but you know how that goes. The seller requested the refund due to it being defective, saying that the unit won't shut off. I have been a...

Best thermal adhesive shipping label printer

What thermal printers would anyone recommend for use with ebay shipping, stamps.com etc. I definitely want adhesive labels, and would like to have a wireless option as well. thanks!

Resolved! buyer return request

Cheers!is that I want to be guided in relation to an item that I sold on November 14, 2019. The buyer received it on November 18, 2019. Today I receive a notification that the customer wants to return the item, because it is not equal to the listing ...

Parcel Shipment Detail

May i know where the shipment, seller contact?Seller pena-shop-japan2(1476 )have left a message said that Order number : 15-04033-30786item ID : 264161766642Estimated Delivery Date : Nov 03 - Nov 11But now already end of Nov, didn't received yet! Ple...

Why is the shipping cost higher than calculated when I go to print the label?

Hello. I have just started selling again after about a 6-year gap, but so far everything has been fine, shipping-cost wise. The amount the buyer pays for shipping matches the amount shown as the shipping cost when I go to print their label. Until tod...

Item delivered after refund

Hi all.I sold goods to a buyer for 439usd.Are 21 items 20-30$ each and generally I ship for 9usd registered.But for orders over 300 I ship via DHL so I added the difference at my cost and shipped via DHL.Address was a PO Box.They asked him to arrange...

buyers getting refund for item not received case leaves sellers open to abuse by dishonest buyers

I have been getting a number of buyers claiming that their item has not arrived, however, unless I have a business account or pay for tracked service via royal mail I cannot prove the items have been delivered. This i feel leaves the private sellers ...

Can't Tracking SpeedPAK

Dear Ebay team, please check all my order.I don't know where is all of my order now

GSP shipping charges

So... when someone purchases something through the GSP, how are the shipping charges calculated to their address? Is it done based on listing information or are they sent an invoice after the item is delivered to the GSP processing center and they ca...

ebay shipping supplies 4" cubes and bookfolds oh my

Can we hope to see 6" cubes in the future? Don't see much in the way of "holiday' supplies though. Although the 8" cubes are back in stock.

Shipping options

I am new to eBay. How do you determine how much to charge for shipping? I won't know the dimensions of the box when I am first listing an item. Do most sellers charge a flat rate or offer free shipping? It seems too complicated. I will only be sellin...

Item Damaged In Shipping Internationally

I shipped a PS4 Pro to Mexico and while at the post office asked if they had a bigger box to put it in. It was in the original packaging with all the protective elements. They told me they didn't have any bigger boxes and assured me it would be fine....

Refunds not working?

Anyone else having issues refunding buyers through paypal? I had a buyer that contacted me that he made a mistake an wanted to cancel his purchase before shipment. Normally not a problem at all. I selected to cancel the order - but Paypal failed to r...

Can't print label: "Missing or invalid Ship to postal code"

I just sold a unit to someone, and the ebay shipping function tells me his registered zip code is not valid. The sales email says I'm eligible for seller protection, but I don't want to send to the wrong address. I sent a message to the buyer, but I ...