Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

international shipping label

The international shipping label is once again printing a receipt - this time just five small lines - at the bottom of the 8x11 paper. Anybody know how to turn it off?

Resolved! Sold a item to a buyer. They want me to add more to the package

Buyer paid for the item, then sent message asking if I could put others in the package, with buying them of course. Can I add them to the package and refund part of what ebay has the shipping set at for one item and use the tracking same tracking num...

How do i print a FedEx Flat rate label with eBay shipping?

I think it's no longer available with eBay but thought I'd ask...... saves us $$ used to come up as a choice automatically.

Resolved! Seller messaged that item cannot be sent

I purchased an item and payment was promptly submitted via Paypal. The order history indicated that the item has "shipped", but the seller messages me that they found that the item was damaged so it won't be sent. There is a USPS tracking number show...

can't void a label today

Is anyone else having trouble voiding a label today? When I go to the shipping labels page and click on void in the drop down menu a blank page pops up instead of the page I'm supposed to get. I've had to void plenty of labels over the years and this...

Product missing when delivered

Sent 44 smaller items. Buyer claims 13 arrived. All were shipped in the same package. After multiple messages the buyer stats package was damaged upon delivery. What do I do in this situation how do I go about it what steps do I take? I'm kinda stuck

Can't void duplicate mailing label

I printed two different mailing labels for the same order. If I go to void one label, I get a blank screen. Everything locks up and nothing happens. How do I void one label? Any suggestions? If I can't void one label, I will get charged for both.

Least complicated solution when buyers open a return when what they want is not really a return?

I don't get many returns. I do offer free returns and I know & understand the drill when a mainstream return request comes in. But--I would love to hear if anyone has identified the easiest/quickest way to resolve return cases that aren't really retu...

Removal of Negative Feedback Left For Seller

I bought a HP laptop refurbished by HP from a seller that I returned because HP would not honor the 90 day limited warranty because it was purchased on Ebay and HP no longer supported this PC with software or software update downloads. My feedback wa...

Resolved! where does buyer have to change address? ebay or paypal or both?

Buyer just messages that he wants his package sent elsewhere If I cancel with 'problem with buyer address' , where does he have to change it? ebay & paypal?

Buyer can take weeks to pay but I have to ship within 24 hrs

I sold an item on auction and the buyer took weeks to pay me for the item after I sent several reminder notices. The minute they pay I get a notice from eBay stating ship item now. Why should I have to jump through hoops to ship an item and the buyer...

Returns/refunds

A buyer was to receive a refund. But against my listing "Buyer pays for return shipping" refused to ship the item back. This case had a return by 2/10 date which passed and I hadn't heard or received the item back. So, I get a new message from the bu...

pick up only payment types

Someone I know is thinking of selling a very large item, pick-up only on eBay.com. I just read the acceptable payment policy on ebay.com and it states that you must offer electronic payment and that a note or email verifying the item has been receive...

items never reached the carrier

Hi, May be you have not seen recent eBay system upgrades. There is no longer free access to the eBay Money Back Guarantee as far as the estimated delivery period is running. Keep in mind the displayed delivery period in the purchase history webpage i...

International Package Going in Circles

Hello - I sent a First Class Intl parcel of Xmas ornaments to Slovakia on January 16. The buyer sent it to his office but didn't add that company name to his address so there was " attempted delivery " then it was returned to the states and has been ...