Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

FedEx overcharges - Shipping information was correct, but discount amount changed

Has anyone had this happen to them? On multiple labels, I purchased a FedEx label for the correct dimensions and weight. Delivery was fine, but I was upcharged significantly on final invoice billing. In each case, the information I entered and the pa...

Resolved! Help! Sold, tried to print shipping label, never printed, now it says SHIPPED!

Yes, it says SHIPPED, but it has not. It charged me $7.25 (no eBay discount) and never gave me an opportunity to print, nor does it say reprint label. How do I print a label or what do I do now? Sorry for having to post the question, but I have done ...

Resolved! shipping label printing ..

having an extremely blonde moment ... how do I get rid of the receipt part of my shipping labels when printing ?? on this ID only the label prints no receipt. If I ship directly thru paypal, only the label prints. However if I print thru ebay on my "...

Buyer returning item with no contact to me or eBay

So this is so strange. I sold an item over 1K they signed for it on the 21st. Haven’t heard anything from them about item. I was on my fedex app and noticed there was a notification attached to the tracking for that item. Thought that was strange! I ...

Cannot enter shipping label creation - Dinnerware set requiring several boxes

I recently sold a set of dinnerware that requires 3 boxes to ship. It sold and the buyer paid for the total shipping. The issue is that I cannot access the "Print Shipping Label" page because it issues the error Shipping LabelItem too heavy. Package ...

My package is sight seeing

I ordered a phone case. It is being shipped from North Jersey. I live in South Jersey. It is now in Elkton MD. I'll probably still get it on time but I wonder it went that route. Shipping DHL

Canada Import Fees

I'm not sure how this could be applied to eBay listings given the system constraints, but I thought it was interesting enough to start a discussion. You can now prepay import duties and taxes for shipments going to Canada through Stamps.com labels. I...

Insuring High Value Shippments For Full Value

I need help I am ready to begin selling some original folk art oil paintins I have aquired. My starting price on a number of these paintings will be $20,000.00 to $60,000.00. I would like to insure them for full value. Does anyone have some expierenc...

Shipping fees and tax by Ebay

Ebay can eliminate the fees and tax on shipping charges. All they have to do is separate the charges on auctions. Sellers would only have access to their auctions prices and the shipping charges would be accessible only to the buyers. The sellers wou...

Is it really difficult to make a 2nd return label for the same order as the 1st?

I've bought two items from a seller. It was the option where if you buy multiple, then the items are a little cheaper. So it's 1 order with 2 items in it. I got 2 tracking numbers for them. Now I wanted to return them both. I requested a return which...

My LOL RETURN OF THE WEEK

I am in the automotive industry and believe it or not there is a market for damaged headlights which utilize the HID Projector to be retrofitted into other applications for an even cut off. So, I recently sold this light: Copy and paste item ID: 2335...

Resolved! Buyer Returned Different Item and Quanity.

I have a buyer who has purchased 2 of the same items and said both were bad. They were acting all emotional in the original message so I had a bad feeling on this one. Sure enough, today we receive the return and there is only one and the one that wa...

Support unresponsive, likely due to covid, Sent a rock, out 75 bucks.

Buyer first opens a case claiming item did not arrive, item did arrive and ebay sides with me, then buyer opens a return case and wins, they return a rock instead of the item, i cannot contact support an i am worried that support will be unable to he...

As a seller, why am I being charged international shipping when it should be domestic?

I just sold an item for $36. It is, I believe, my first item I've sold on ebay. When I go to print out the shipping label, I am being charged for international shipping and not domestic. There is no option for it and the seller is located in the US a...

Did Global Shipping Program Have a Substantial Rate Increase?

I have a very reputable buyer in Germany who just asked why his shipping cost through GSP increased so much. He said he used to pay about $100 to have 300 Hot Wheels shipped and now is getting a quote of about $160. It's probably been about a month s...