Shipping

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Ebay showing incorrect delivery date (not accounting for handling time)

I have noticed that Ebay is not taking into account our handling time when showing the delivery date. I recently sold an item and had a buyer message me saying Ebay showed she'd have her item by Saturday for an event she's attending. We have 3 day ha...

False advertised item

i dont know if this is the right location Hi all, so yesterday i bought a red dead redemption 2 game and it said in the description "Codice download" which translates to download code. But not long after i bought the item i recieved and email contain...

International SALES tax (NO not customs or import - SALES TAXES)

Just made a sale to Australia. I do NOT use eBay GSP. I prefer to mail by standard USPS. For the first time my buyer was charged a sales tax by eBay. NO it specifically is NOT a customs or import tax. Read on. Here is the line from the sales page: **...

Refunding buyer twice through Paypal

I worked out a slightly discounted price with a buyer on a particular BIN item which did not give me the option of simply sending them a direct offer for a lower price. I let them know I would just issue them a refund through PP for the difference. F...

speedpak - anything but speedy

I am not sure why ebay is using speedpak. It is anything but speedy. My package has traveled like a ping pong ( the Chinese should be familar with this sport) from location to location multiple times. Another reason to use Amazon.

Resolved! Can I still combine shipping without invoice?

Somewhere I read something (on another seller's listing) that ebay does not allow sellers to combine shipping unless it is paid on the same invoice. Yet it appears from my dashboard that I CAN do this still. IDK if that seller might have been referri...

Not a Good Week with USPS Shipping

So sold a few things in the past few days, but had to refund one and still waiting on the other to deliver. First item was sent to Houston from LA and the tracking showed, damaged package. First time this ever happened to me. Buyer got the package bu...

Resolved! Buyer gave wrong address, haven't received returned item in mail.

As the title says, buyer gave me wrong address. Here's a timeline:~4pm Oct 28: Buyer purchases an item.~1am Oct 29: Buyer messages me saying they gave the wrong address and to ship it to x address instead.~9am Oct 29: Not having seen the message, I s...

Resolved! International SNAD

Buyer opened a SNAD return request, she is in Poland. $120 item + $25 or so shipping (not GSP).Her claim is that it "smells bad". It doesn't. It was as new item, freshly dry cleaned, it did not smell of anything whatsoever. In the past smell SNADS we...

Bogus Snad Return

I just want to make sure that I handle this return correctly:Buyer opened a return saying she received the wrong item so ebay automatically accepted the return. She claims she received a M in the dress when it was supposed to be an XL. Well, I never ...

Resolved! Sellers protection and false SNAD claims, fighting the fight

I listed my experience here https://community.ebay.com/t5/Member-To-Member-Support/another-newbie-scammed-by-buyer-and-eBay-with-SNAD-claim/qaq-p/29501525/comment-id/2288333#M2288333 about my recent experience with an Ebay buyer and false claim. And ...

Resolved! Disputing a SNAD?

Hello everyone, I haven't sold much of anything on EBAY for a while and decided to list some household/personal things for sale. I have a 14 day return policy - buyer pays return shipping. This seems fair. Yesterday, I received a SNAD. Sigh. I accpet...

Yet another SpeedPAK experience

It seems that the delivery of SpeedPAK shipments are getting longer and longer. As of this coming Monday my most recent China shipment will have taken one month to arrive – if it does. Now, I do understand that there are members here who say that “…i...

Tax paid receipt - Global shipping programme - unavailable!

In summary - Ebay and Pitney Bowes are incapable of providing me with a tax paid receipt. I imported from the USA an item costing $800, shipped through the GSP. This was delivered. Given that I travel abroad frequently and that. were I to be question...

Ebay GSP tax receipt 2019-10-18 11.57.13.png

Delivery issues

I'm so tired of people harassing me on eBay when something doesn't go right when I try to tell him I don't have them item they want to say it's been delivered but how come I haven't got it why am I going to headaches stressing have to pay money out o...