Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

unpaid item case closed, fee credit given, now buyer opens a case for return or refund? WHAT?

I contacted this buyer several times before I opened a case and got no response. After I opened the case, I contacted them again asking if they needed more time. No response. After 5 days I closed the case and rec'd a fee credit. Today, a week after ...

Return item with International Shipping?

I purchased a laptop cover and it was shipped from California and since it does not fit my laptop, I requested to return it.Because it is about the size matter, I have to pay the shipping fee.I found the return address is China!!! which means I have ...

RETRUN REQUESTED --- DESCRIPTION WITH "DISCLAIMER" advise please

hi all, i was hoping i could get some advise by some of the selling experts here. im a long time seller and just ran into an issue and needs some clarification. i sold an item (specifically a wax cylinder, a type of record) that is played using a spe...

Resolved! Bought item (qty of 2) not as described, seller accepted return but "cannot offer return shipping"

I bought item (qty of 2) not as described, seller accepted return but "cannot offer return shipping". Seller is from Japan and I am in US. I tried to login resolution center and see if there is option to let eBay know that I need the return label but...

Customer paid for item and I paid the postage, it has not shipped and now she does not want

Hi,I have a customer that paid for her item. I paid for the postage & have it ready to go. It has not shipped yet. Now she does not want it. How do I get me fees back and a refund of the postage. Thanks

Best way to ship a lifting belt?

Selling sort of an odd item, and I've been having difficulties figuring out how to ship it? Does anyone have an idea of what box to use? Something I can get from the usps store for free. This is what the item looks like https://www.ebay.com/b/Nike-Si...

USPS

hello, I had a package delivered to a buyer that was broken,I asked him to take pictures and send me,he did and I refunded his money. Opened a claim with the USPS and 4 days later got a letter saying box and contents must be taken to post office, hav...

Resolved! Vintage Lamp Arrived Broken

My fiance bought a vintage oil lamp for $11.00 plus $24.99 shipping = Total $35.99. He contacted the seller and provided photos. The lamp was in a very flimsy box, not large enough for it, and only wrapped with a little bit of small bubble wrap, no o...

Your funds are on hold until this request is resolved

So a buyer just open a return request and I got this message from ebay. (Your funds are on hold until this request is resolved ). I got this message and then have the funds for that order put on hold despite having set a rule in return preferences to...

Best way to ship remotes?

I've been selling a few things to earn a little cash. I have several TV and stereo remotes listed. I sold one yesterday and took it to the post office. The woman there recommended a flat rate envelope. But it cost $8.00. There has to be a cheaper opt...

Shipping address line 2 dropping and not showing at checkout or to vendor

EBAY SOFTWARE GLITCH - HORRIBLE CUSTOMER SERVICEMy address was listed correctly on my account, with my apartment number listed on address line 2. When I chose the address for shipping (as opposed to my billing address), I learned (following having an...

does anyone know why ebay broke the feedback pages?

e: does anyone know why ebay broke the feedback pages? to clarify / feedback link do not work right and in 3 other link missing. ebay agents on phone saying no feedback list...!!!!! seller shipping is 4 months / ebay feed back 2 months then disappear...

Seller send a letter instead the item and provide tracking info. of the letter to Ebay

I open a case for a transaction where I buy an item . The seller , instead of sending the item to my address, send me a letter giving instructions to pic up the item in an Advance Auto Parts that is about 80 miles from my house. He give tracking info...

I want postage cost to come out of my Pay Pal account instead of bank account

I want postage cost to come out of my Pay Pal account instead of bank accountHow do I go about making the change Thanks

Change Shipping Method after printing Label, how do I eliminate NOT SHIPPED message

I posted a small item and the shipping method options did not offer a USPS First Class Letter so I selected USPS First Class Package. I printed the shipping label and then confirmed that I really could mail it in an envelope so I did. I canceled the ...