Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Question About Guaranteed Delivery

I purchased an item with Guaranteed Delivery. It was supposed to arrive yesterday. Tracking indicates it is estimated for Monday, March 18th. I do not have any issue at all with the item being late...makes no real difference to me as I am not in that...

Full Refund Not Received

I recently ordered a pair of shoes for $26.50 including shipping, and realized their was damage not shown in the items pictures or description. I started a return, and eBay directed me to buy a $11.60 shipping label to return the item. I just now rec...

Order tracking shows remarkable USPS speed

The USPS is doing remarkably well at delivering packages rapidly during the crisis. eBay's order tracker shows that my recent purchase arrived at the regional distribution center this morning at 9:00 AM, left it at 9:40, and arrived at my local post ...

Shipping Label HELP

I've had my DYMO set on my desktop for some time and have printed labels with never a problem, desktop bites the dust and no biggie I switch the printer to my laptop and go to print...won't work! I can not find printer preference anywhere on that new...

Resolved! Combined Shipping?

I sent a message to a seller asking if they combined shipping. Received an answer saying yes. After purchasing two items I clicked "request an invoice" and the system says the seller has disabled combined shipping discounts. I guess I'm supposed to p...

Resolved! Australia Shipping

We had a buyer from Australia interested in one of our items and messaged us regarding shipping costs. We ship international through the Global Shipping program and the buyer said that they could not find any shipping for Australia under shipping on ...

Buyer requesting shipping in 6 wks

I have a buyer who wants to purchase & pay for multiple items now, but because of the current pandemic, wants me to wait to ship until June 2020. Is that possible?

Any seller protection for shipping delays due to virus?

I have 2 packages shipped the same day Media Mail (yes, they're books), both headed to NYC. Tracking stops April 5; it shows they arrived at the Greensboro NC Network Distribution Center. (Another book mailed the same day, routed through Greensboro, ...

Seller can't cancel a order?

This item is a presale item.We've both aggreed to cancel the item,But here's the thing it won't let us cancel on both our ends.Its past the 30 day mark of purchase.Is that why,if so how to fix it?

Resolved! Return Shipping Label Question

Hey all, I have a buyer that asked to return an item. It is a valid reason (my mistake on the listing-it is very nitpicky, but valid, I take responsibility). I looked around on eBay for instructions and told the buyer to initiate a return and I would...

Uh-Oh Shipping damage spiking again!

This week I had a number of Buyers report damage in shipments ... it seems this comes in groups so I'm not sure what USPS is doing (other then obviously playing soccer, football and rugby with my packages). One Buyer sent a set of pictures showing th...

ebay shipping supplies

Anyone else notice that the 000 padded mailers which used to be 6.5 x 9.25 are now 6.25 x 8.75? It's one thing to raise prices as time goes on but to decrease the actual size is a little rich. eta: Ok I just checked and the ones they have listed ARE ...

My Seller Told Me There Is An Issue With My Shipping Address...

Hi and how are you all? I have been buying on ebay for many years and my address has never been changed. Yesterday I hit the buy it now on something and paid for it. Today, the seller of the item who is a brand new ebayer seller, sent me the followin...

USPS internal theft, please advise.

A few buyers have contacted me regarding items not received. The tracking numbers associated with the items in question state "usps awaits item". In the past, this post office sometimes does not scan or update tracking until after delivery; I assumed...

Issues with ebay international standard delivery

So a buyer from Canada bought something from me, but I used the ebay international standard delivery for this one due to recent events. Bu there's a few things I found odd. 1. I never got charged for shipping. The item was $8 +10 for shipping, but th...