Shipping

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Returns and Negative Feedback

I recently had a buyer purchase refills for their plug-in fragrance warmer. They received them and then requested a refund because they did not fit their plug-in device.In my listings I do not accept returns, but do so if they meet Ebay's return guar...

Missing product

I bought a watch. I opened the box. Everything normal this moment. But when I opened the box I was shocked. Because there was only a watch box. First I contacted with seller. He said that "I was put everything in box." I bought with 555 US dollar onl...

Is anyone eles seeing a higher then normal number of items damaged in shipment???

Since the middle of November 2019 until now we've seen a higher then normal number of items damaged in shipment. Other then one item ALL the others reported as damaged were similar to HUNDREDS of like items sent previously going back to the beginning...

Columbia

I sold an item in a paid for it but AA put down the wrong postage thing I didn't put global else was be global now the Post Office want to charge me 280 hours to ship a $100 item it will give you the option to go back and change it because R to been ...

RETURN POLICY # OF DAYS

How come I see many folks have 14 day return policies in categories like Mens Clothing>Sweatshirts/Hoodies and my options only allow for 30 or 60 days? The policy states only the categories below offer 14 day return policies, but it seems like a lot ...

I have a shipping question

If you have a heavy over sized item it has to be shipped priority but, you would like to offer ground shipping to people across the country. What is to stop people closer to you from choosing ground, because usps will not ship ground that close, only...

Buyer Requested a Return

I sold an item a few weeks ago and the buyer filed a claim saying item was not as described and it has a "foul odor". It definitely did not have a foul odor when I packaged it, but that's a different story. The buyer messaged me requesting a partial ...

Resolved! How do you input 1/4 inch in the thickness Ebay Shipping Calculator

Calculating shipping on an item just like this https://www.ebay.com/itm/-/123901351714?nordt=true&orig_cvip=true and using the Ebay Shipping Calculator. How do you input 1/4 inch in the thickness. Tried every way I know.

Buyer claiming item never received...but buyer is not at the location item was sent to

Up front: I cannot find the receipt from shipping this item on Dec 5th. It was done from a USPS Kiosk so I know I am out of luck there. I've contacted both the local USPS where I sent it from and the post office at the receiving end, and both have sa...

Customer requests partial refund due to damaged packaging.

Can you do a partial refund to a customer on Ebay. the packaging was badly damaged on item but they still want to keep the item.

Is UPS a safe way to ship with Signature Confirmation?

Just had a pretty big sale and the buyer is requesting UPS instead of USPS because he said USPS isn't very reliable in his area. I almost exclusively use USPS, but want to use UPS since the buyer requested it. Just wondering is there any loopholes or...

What is the best shipping option fot a nass guitar?

I want to sell my guitar but I don't know what is the best selling option for me.I have a bass guitar, which is a big thing. I don't really know what is USPS priority mail large flat rate box/envelope Thanks Offir

Resolved! Is there any way to get ahold of the postmaster at my local post office?

Is there any way to get ahold of the postmaster at my local post office with a complaint? I just spent over 1 hour on the phone with 1-800-ASK-USPS and kept going in circles.

Black Mold problem

Ok I am a regular as everyone knows. I also freely admit I am not the most tech savvy person. A few days ago I received a lot of LP's that I bought to resell at my B&M. 5 of the 12 were covered in Black Mold. I did contact the seller with no response...

eBay Calculator Not Charging Enough For Shipping

I have sold two items the last two days that eBay did not charge enough for shipping. I have my account set up for calculated shipping. Both items have the weight listed as 10 oz, with package measurements of 8 x 8 x 8. It is listed as a package. eBa...