Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Buyer Requested Refund

I recently sold a pair of sandals and accepted an offer for $82 plus another $8 for shipping. The buyer said the sandals weren't the one they wanted and requested to return them. They asked for $98 back from the refund which was way more than I recei...

Mail from Europe delay, Am I the only one?

I buy many items from sellers in Europe. The sellers are friends and people I've dealt with for many years. I'm not getting my mail. I have orders from Mid February that haven't gotten to me. No tracking on any of this stuff since it wouldn't get sca...

Is available for pick up at a PO BOX considered delivered?

So I sent a widget out close to a month ago to a po box. The tracking says arrived and available for pick up. The buyer emailed me a few times saying they never received their item. I politely responded that it is available for pick up at their po bo...

Return case not showing in resolution centre

I opened a case for an item not received and when item arrived it was not as described so I had to close the not received case and open a return case, but although I had eBay message to show case started, it does not appear in resolution centre so I ...

eBay Standard International Delivery (eBay Send) BEWARE

I started using their international delivery service when they introduced it a few months ago. I have probably shipped 10-15 packages (via my seller account). I liked the cheaper postage and $100 coverage* Even though their claimed delivery estimates...

New Shipping LABELS Template ~ Not Preferable To Me

It's possible EBay is running a Beta For Shipping, or just decided to change the way I print my labels, My friends who are selling do not have this new way to print invoices and labels. It also takes all my sales that day into bulk shipping, printing...

VERY DIFFICULT Customer issue - Need advice

Ok, have a customer who claims they received an incorrect item, no problem directed customer to start a return which they did. A few days later customer claims they want their refund immediately, I checked the return tracking and item has not even be...

Resolved! Buyer provides wrong address

Here is the situation I have in order:-I am about to create the shipping label for the order -I noticed that the address looks somewhat off so I contact the buyer to make sure if it's correct or not-I even do a search on Google but different variatio...

Post office -Jersey City NJ Distribution Lost/theft STILL GOING ON ??!!

Wow saw on old thread from a few years back and I'm here to tell you its still the same. From CT to PA, package has been lost there for 4 days now. Shows its running late but its gone. 8 days now. Likely theft or gross mismanagement. I filed a compla...

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Returning an item

Purchased an item on 12-05-19. Had 30 days to return it. They sent me a return authorization number at that time. The item arrived on 03-06-90 three months later. Need an updated return number. I have emailed the seller many times requesting a return...

Desperately need help from ebay and the community about my purchase!! Thanks everyone!

I work in a dental practice and bought this dental assisting face shield from an ebay seller. Due to the current COVID 19 situation, we do not have enough supply from our suppliers, that is why I bought personally from ebay for myself to use at work ...

Worldwide Shipping Automatic Exclusions?

Does anyone know why when i choose no excluded countries when shipping, it automatically fills in a bunch of countries after i list the item? Does this have something to do with coronavirus at all? I have someone from the Philippines wanting to purch...

Resolved! Just sold item, shipping to "Ref #OREUSA**" in Erlanger, Ky BUT Packing slip shows address in Japan

I just sold an item to a buyer in Japan, I assume. It looks like its going thru GSP at 1850 Airport Exchange BLVD #200. Erlanger, KY (address on shipping label), then forwarded from there to Japan (address on packing slip). My question is ~ the buyer...

Resolved! False reason for return: how to give partial refund

I sold a buyer a piece of computer equipment (a eGPU enclosure). After having it for nearly a month they claimed it wasn't working and they wanted to return it. I started the return process, sent them shipping label, and just received it today. While...