Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Fake UPS tracking number happened AGAGIN at eBay

The fake UPS tracking number happened at eBay AGAIN. Be sure to check with UPS if you did not receive your package.After I asked eBay to help for the package I didn’t receive, eBay closed my case since eBay informed me that the seller has provided th...

Resolved! Returns during the Covid-19 / Coronavirus outbreak?

Hi all I have just made the decision to "not accept returns" temporarily, during this difficult time in history.While I am responsible for my health and the safety of my outgoing products, I can't accept returns back into my home in good conscience. ...

Dispute flied against me.

I send an eBay item to buyer. The tracking number, which the buyer has, clearly shows the package is in transit. The buyer filed a dispute for a item not received. PayPal has frozen the money ($500.00) in my account. Why would ebay/paypal allow a buy...

EBAY ALLOWS FRAUDENT BUYER RETURNS!! - You have been warned

I sold an item in perfect condition. Buyer claimed it was falsely defective and I accepted the return on ebays threat/advice that they would refund the purchase if I did not accept the return. The item came back damaged and missing parts. I offered a...

Resolved! Updating shipping preferences

A buyer from New Zealand wants an item Revised my shipping preferences to include NZ How long before they are updated? I tried to revise the listing but NZ is not added and only my usual countries are there or will the change only apply to new listin...

Tracking number

I recently purchased an item. It is supposed to come in the next week however I never received confirmation of it shipping nor do I have a tracking code. What do I do to ensure shipping?

Case Closed but did not receive all of the refund

Ordered a gator cable item, and it came in damaged.i returned for full refund, and got a partial refund. i sent to eBay for review and it sat in pending to be reviewed way pass the time it was suppose to then closed without getting the other half of ...

Resolved! Fedex stores all closed in Springfield MO

Yesterday all the Fedex Stores in Springfield Mo were closed, except for picking up packages that were sent there. Apparently they are closed today as well. Is this widespread? Can we not ship Fedex now?

SpeedPAK says package delivered -- not to me. No support available?

Hello,Longtime eBayer here. As of yesterday, I've run into a weird problem. A few small items I bought from China (~$120) were shipped via SpeedPAK around a week ago. I got an email from eBay yesterday -- they'd arrived! I'd made sure a family member...

Guaranteed Delivery date gets changed ???

So I noticed when I bought a couple of items the other day that both showed "Guaranteed Delivery by Fri Aug 16". I actually took a screenshot. Now today it says "Guaranteed Delivery by Mon Aug 19". Both items were bought and paid for with immediate p...

Can't create shipping label via eBay

Hi all. When a listing sells, when I'm looking at item on eBay and I choose to purchase and print a shipping label, I always get an error. I have to sign into Paypal, go to the transaction where the payment was made, and do it through there. Is there...

Scammer tried to send completely wrong item, wanting to make sure I’m covered

I purchased a pair of shoes on here. The seller sent something completely different. pictures show what I bought vs what I received the seller is denying this though saying that the package he sent had the correct item. The box I received wasn’t ...

Delays ate the Post Office

When Oh When will the people that run EBay wake up. When will they acknowledge that packages are taking 2 to 3 weeks longer right now with the virus. They know that there are problems . You can't get anyone on the phone anymore. So Ebay is cutting ba...

vacation setting

My store is on vacation mode right now but i'm still letting people buy stuff and i will ship out when i return..My question is...Why does my orders say overdue ship now?.. And will that be counted against me on my next review?

Never trust "ebay send

I bought an item, seller ships it via "ebay send" which is more convenient for him. After 3 weeks wating, the tracking data shows item delivered! I have no idea what happen! Tracking data shows parcel has been send to Niederaula and DELIVERED! My shi...