04-24-2020 10:01 AM
I purchased a pair of shoes on here. The seller sent something completely different. pictures show what I bought vs what I received
the seller is denying this though saying that the package he sent had the correct item. The box I received wasn’t even big enough to fit the shoes I bought..
I already initiated the return through eBay and sent back the package. Will I be covered? I’ve never dealt with anything white like this before.
first post through here so thanks for the help
04-24-2020 10:11 AM
Once the seller receives the package back (the tracking states delivered) they will have I think five? (or is it three?) days to refund you. If they don't refund you in the allowed amount of time you can ask Ebay to step in - a link will appear for you to click - and Ebay will force the refund and give the seller a non-performance defect.