Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Item broke when i started using it, and seller won't accept return

I bougt apair of shoes for 250 dollar and they broke after just a couple of hundred meters, the seller wont accept a return or money back, claims that they cant be certain how i treated the shoes, event tho i sent pictures that clearly state that the...

Unusual question about return shipping of an item.

I just went through a ugly PayPal dispute with a seller. The seller's was really nasty and had a total lack of customer service. Worst seller/cusomer service i've ever come across ever. PayPal found in my favor but i have to return the item. It's a r...

Where is that pay later button under shipping?

I used to have a button under shipping labels that gave the option to pay after the funds have cleared. The funds are still on hold, Where did it go?

Resolved! GSP - Forgot an Item - Send 2nd Package?

I can't seem to find the answer to this question anywhere. Sold a radar detector via GSP today, packaged it up and did not include the power adapter. The package is already at the post office and can not be retrieved. Am I able to send a second packa...

Seller has not responded or shipped.

Hey I'm new to ebay and i bought an iPhone 7 on here yesterday and it also included a bunch of extras including headphones, a case and a glass screen protector. I messaged the seller and asked when he would ship out my items and he still hasn't respo...

Order sitting in customs in the wrong country?

Hello, I had shipped out an item to a buyer that was supposed to go to canada. about a week upon shipping the item out, the buyer reached out notifying me that their shipment was sent to italy according to usps tracking?! the item has been sitting in...

Damaged return

Hello. I have been selling vintage car parts on Ebay for a long time. I certainly get some returns for thing that do not fit, no longer need, etc...and I gladly accept them as a cost of doing business. I recently sold a turbocharger for a Mercedes di...

Handling fees

It appears handling fees are more common these days. I remember when Ebay did not encourage them at all and it was not done. Now it is more prevalent. Is this true and it is more acceptable?

Should the seller be protected or not?

We got the first negative feedback today! As a top rated seller for years, we do our best to keep our ebay reputation. Shipping within one day, tracking each order, communicate with buyers for their request, etc. The buyer damaged the coin and reques...

Item not as described

I bought an item form a seller in January and I wasn't able to open it right away. I was in the process of moving so I wasn't able to open the box and test out the item. I was finally able to open it a few days ago and it doesn't work and the items a...

bag listed in the UNITED STATES, but shipped from hongkong,

i bought a bag and the listed location is in the United States, but the package shipped from Hongkong, now i asked for return , coz its fake. the seller asked me to return to the North Korea. What should I do?

Resolved! Buyer had her address wrong and the item came back to me

I received a package back from the post office because they said the address was undeliverable. I sent the buyer a photo of the label to see if there was something wrong with her address. She wrote back that there was no apt. number, she didn't even ...

Item marked as Delivered by Agent but not received

HI,I have purchased an item from America while im in Australia & the seller has given me a USPS tracking number. The Item has been marked as 'Deliverd, by Agent' and has been signed for.The place of the Agent that has signed for it is still in Americ...

International Shipping and Returns

If you return an item using a prepaid method (dropoff or pickup) from the Online Returns Center, and the reason for return is not a result of an XYZ error, the cost of return shipping will be deducted from your refund unless your item qualifies for a...

Problem with seller's return address

Hello,Asking the community's kind advice for the first time here. I've opened the SNAD case because of the fake item, in which the seller (private seller) has accepted my return request.He left only his address but not his name into the Return Detail...