Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

I sent replacement but return still open and paypal holding payment

I have a question that I can't seem to find answer to...Sold and shipped 2 glass pyrex dishes with lids. One lid broke in transit and buyer opened not as described return. Asked for full refund or replacement. I happened to have an extra lid and repl...

Charged for a shiping label???

Got a shipping label from seller and it directs me to paypal and I have to agree to charges....what charges??? Seem to be stuck.

Resolved! Local Pickup - Ebay fee

How does Ebay collect their 10% final fee on a cash only local pickup?

Shipping from UK to Latvia via Economy Int'l Postage

Hi, Is Economy Int'l Postage from UK to Latvia trackable ? I asked reseller after "thanking him for shipping what is my tracking number"He said, "you are using Economy Int'l postage"This was the chat I send to him and this was his selly answer. few w...

Delayed shipping

hI!6 weeks back, I purchased something. Ever since, whenever I tried to track my order, it has been saying "In-Transit" to detsnation in Kuwait.What do i do?

Resolved! International First Class Shipping Letter

Why is it when I quote a customer a price using "letter" and the sell the item, and then go to ship, I can't use it. I am forced to use "Package" at a higher cost. Am I doing something wrong?

How Do I Escalate An Ebay Return Dispute?

How Do I Escalate An Ebay Return Dispute?I ask because a seller and I have been in a dispute that has gone nowhere for a week, it says "if you have not agreed on a solution or the seller has not responded by 7/18/17 (today), you can ask us to step in...

Requested a return and now buyer want just a partial refund

Hello, the buyer received the item that it was damaged a little but can be repared so he wanted a return and I've accepted the return but now he said that partial refund would be okay - how to do that now? Thanks for any informations,greetings,Tamara

Resolved! Listing will not accept Fedex Smartpost shipping option - states oversize which is not correct

Listed two rc model airplanes today with the following issue:First kit dim 29 x 17 x 7 = 77 inches - accepted the Fedex Smartpost optionSecond kit dim 36 x 13 x 8 = 78 inches - rejected the Fedex Smartpost optionDoes this indicate a programming issue...

return item request

I have a buyer that claims the item he received (#302331277503) is not as described (says it is a different gauge) and is requesting a return and refund but I strongly believe he is mistaken - I believe it to be exactly the item I described. I have m...

Mulling over a cancellation

Hi All,Ordered a motherboard on 7/10...for a mission critical PC. I can't purchase it locally because it's legacy technology and I need a specific chipset so I don't have to reinstall an OS. Payment went through and item was placed in the mail on 7/1...

Resolved! How to return item from Greece to UK?

Hello, I live in Greece and bought some days ago a defective object from UK. I've never returned an item from ebay before. The item was sent to me with Fedex. The seller told me to return it "on a low cost, economy, untracked, signed-for service with...

Ebay is charging IMPORT and CUSTOM fees when it shouldn't? Shipping from UK to CAD.

I wanted to purchase a made in Japan camera lens from the UK for shipping to Canada. HOWEVER - it seems that Ebay's shipping programs is charging customs even though the items wasn't made in a NAFTA country and shouldn't have any import costs associa...

How to buy USPS prepaid shipping label as the receiver?

I want to issue pre-paid return shipping label to buyer. I know I can do it by using paypal. But seems I have to create a shipping label as a sender rather than the receiver. I have to register paypal account with the buyer's name/address rather than...

Seller refuses return of lens not as-described

I purchased a vintage lens that was described as having signs of wear but in "perfect condition" otherwise. No returns offered. There were sample photos taken with it that looked totally clean from it, as well as slightly blurry photos of the lens it...