Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Any problem shipping this in just a plastic bag?

It's an unbreakable item just under a pound so can go first class.

Buyers want refund because international shipping longer due to COVID-19

Hi,I was wondering if anybody else has encountered this issue... I have 2 international buyers who have requested refunds because their items have yet to be received. Both were supplied with tracking numbers. I have explained to both (both buyers in ...

Trying to refund - keep getting "Something went wrong" message

I am trying to refund $1,380.94 to a buyer. I go through the standard "Refund the buyer" screens and buttons. After the screen "Review and refund" and I click on "Refund now", I get a message: "Something went wrong. It's not you, it's us. Please go b...

Payment due to pick up at USPS

I purchased an item from a new seller, at time of purchase had 0 reviews, currently has 2. Item was listed at $85.99 and free shipping. All is well, seller shipped the item, USPS tracking said it was coming earlier than expected, then I get a notice ...

Help please

Hello. So recently, I've bought 1 item from this seller. Seller shipped the item out on 5th May, and there are 2 tracking numbers. Estimated delivery was supposed to be 9th May.The first tracking number shows that it is delivered, however, I haven't ...

What's up with all the sellers claiming "shipped" but tracking says "awaiting item"?

This is one of the things that royally irritates me about eBay. Sellers are printing up a label and sending emails out claiming items are shipped but the tracking clearly shows that's as far as they went: they printed a label. I've had sellers tell m...

Restart a return

I bought an item that was so badly made it didn't actually fit my van so started a return. Unfortunately I chose the wrong option - doesn't fit- which meant I was to pay for the postage back. Of course it didn't fit because it was badly made not beca...

Return Shipping Label

Can't get my return shipping label due to a technical error for days now what gives?And trying to contact anyone for help is futile.

New lower Fedex rates THANK YOU

I'm not sure if anyone noticed how Fedex lowered their rates for Ebay sellers instead of raising them. A good percentage of the items I sell are in boxes, weigh more than 2lbs and are more than 12x12x12. The shipping fees are killing me and profits a...

Resolved! Buyer sent back only half of the lot they purchased

Sold item 233561737473 Four bracelets of varying value. Buyer returned only two. They stated they were only returning two in the return case and wanted $150 refund. Of course they returned the two of lesser value and kept the two expensive ones. eBay...

USPS Held at Post Office At Customer Request then return to sender?

This is a first for me, I will copy & paste the USPS tracking info and then give my opinion until I hear from USPS directly: May 8, 2020, 4:09 pmReturn to SenderVASHON, WA 98070 Your item was returned to the sender on May 8, 2020 at 4:09 pm in VASHON...

Voided USPS shipping label - have not yet received a refund

Need Help! Have a VOIDED shipping label from March 17-2020 - label was voided immediately after printing & realized a mistake was made w the label- Have not yet received the refund from USPS. even tho The tracking shows the label was not used & shows...

Ebay has lost my trust / NO CUSTOMER SUPPORT for seller , FYI other companies are answering PHONES

i find it odd that ebay is making all these changes during these times at the complete cost to the sellers , with absolutely NO CUSTOMER SUPPORT for sellers that is costing me money . odd that my service metrics are going up for reasons that are not ...

Return sitting in USPS limbo?

I have searched for similar situations and found several, but today's circumstances are not the norm, with delays in USPS deliveries and Ebay not taking calls, etc... so I hope someone here can advise me. TIAI got a NAD item and requested a return/re...

Respond to message asking for return?

A few weeks ago, I sold some NASA lithographs to a buyer in Europe (I'm in the U.S.). I used Global Shipping, so the buyer paid me for the domestic shipping and I don't know what transpired between him and eBay for the overseas shipping costs.When he...