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FedEx and UPS Shipping Updates

UPDATE: We have an important update regarding the UPS Cube Definition update for AHC/LPS packages: the implementation originally scheduled for Monday, August 18, will not go into effect at this time and will be revisited for 2026. Learn more about UP...

Resolved! Buyer asked for refund before his payment cleared. Account in negative. What now?

A buyer wants a refund, so I asked them to ship the item back. I'm still waiting for the item. My PayPal account is showing a negative balance of the refund amount because the balance was at zero. I read that this happened because paypal is holding t...

Resolved! USPS Package Stuck "In-Transit to Next Facility"

Hi guys and gals. I bought an item and it has shipped via USPS Media Mail. Ordered on May 2nd (Saturday), shipped out via their local post office in Yale, MI on the following Monday (May 4th). It arrived at the Pittsburgh, PA Network Distribution Cen...

How to do a Global Return UK back to the USA That was sent through Global Shipping program

My buyer did a return request. The item is media mail of 2 cassettes. He said it was the wrong cassettes. Can this go back through the Global Ship program? If not, can I just go to Royal Mail and send him a label for postage? Ebay regular reps have n...

Resolved! Using the paded flat rate envelope with media mail

My situation is as follows, i sold a dvd and want to ship it out using media mail (since its the cheapest). Would i get caught by the usps if i put the dvd in a paded flat rate envelope, then put that inside of a poly mailer bag. ( in my case i liste...

Being charged a 'Return Shipping Fee' even though Buyer Pays For Return Shipping!

I just looked at my invoice and noticed a $21 Return Shipping Fee! All my listings are set to "Buyer pays for return shipping". I had a return earlier this month. It was a standard return due to buyer's remorse. So obviously they paid return shipping...

Buyer’s package was “delivered” on 4/1, but it was “Unclaimed," & I received it back on 5/16

My buyer appears to be new as of March. I sold her an item on March 24th, and she paid about $15.00 for USPS Priority Mail. On March 27th, the package was out for delivery in her zip code. However, on March 30th, it was still awaiting the delivery sc...

Is anyone having bulk shipping label error again?

I am having the bulk shipping label error again right now, seems similar to the one from another day last week. Anyone else having the same issue?

Updated return policy to 35 business days without telling sellers...

I just got off the phone with an ebay customer service rep that told me ebay has updated the return policy for buyers to 35 business days. I had a return that was supposed to automatically close on 5/19. Today, 5/20 I checked the status of the return...

How long do I Have to Reprint a Shipping Label?

Read somewhere that is was 24 hours. is that correct?

Address changed in ebay without me knowing

My Address was changed in without my knowledge and my items were delivered to wrong address. I had just ordered a $7 item a week prior and it came to the right address but when i ordered a high priced item it went to wrong address. I think i was hack...

Looking for a better discount on ups than paypals, is there one?

I've been having A LOT of problems with my local fedex and I've had it with upset customers complaining to me. They keep scanning my packages as delivered when the driver loads them up on the truck. At least 7 now in 3 months, somewhere around 5% of ...

Resolved! Seller refuses to respond and upload correct return label

I have yet to see someone with the exact issue as me so I am hoping to figure out what my next steps should be to escalate this issue to eBay. I am in the US and purchased something from someone else in the US. the item didn’t work and I first emaile...

Ordering a part located in the us only to find out its coming from China.

Where do I start? I ordered a 3D printer from an eBay seller located in Illinois, I live in Wisconsin so I thought "that's nice and close to me and shipping is usually 2 or 3 days." I had found the printer I wanted for less money but I wanted to get ...

Excluded shipping locations - regions

Hi,I have excluded several regions from being able to ship to - for me, and probably many it is understandable why those countries get excluded from ship to. Check out this screen shot, you will see that there is quite a few countries that have not b...

Nothings changed

For some reason if you want to lose a package this is the place to come too. JERSEY CITY NJ NETWORK DISTRIBUTION CENTER Had at least 5 packages disappear here since April 20,2020. It always shows off to next ?