Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Postage

Did postage rates increase? I mailed a package to CA from SC and the postage was $3.43 today. Last week the same size package cost $3.18. Did postage rates increase or was this an Ebay mistake?

Anyone ever have their buyer forward their return to the next buyer ?

Sold a large item from West coast to East coast. Buyer seems friendly and asked for a remorse return.We sold another identical item again to the east coast. If the first buyer sends his "return" to the 2nd customer it would save us both shipping cost...

Resolved! No origin scan for multiple days after dropping off with USPS

I live in an area where our local post office encourages people to put pre-stamped packages into these rolling carts and not stand in the rather long lines year-round. Lately I’ve been having packages that will not origin scans showing they’ve been r...

Mistake on Seller Shipping Example

There is a mistake on the example page about QR code shipping labels at the link below.https://pages.ebay.com/seller-center/shipping/qr-code-for-ebay-labels.html It shows the example package as being 3oz, 3oz, 3 pounds by 3 pounds by 3 pounds.If you ...

Help with customer wanting a return not sure if scam or not

Hello, Backround info, I sell computers on my account and have had really good luck selling them. I stress test them before selling to make sure they are good. I recently sold a desktop PC to someone and they said that when they received it they hear...

import cherges refund

czy istnieje możliwość zwrotu kosztów wysyłki i opłat importowych w przypadku anulowania zakupu? Koszt wysyłki i opłata importowa 1 sztuki jest pomniejszony o koszty wysyłki i opłaty importowe 2 sztuk, za które zapłaciłem Józef Myszka

import cherges refund

Nowa wiadomość do: undercarexpertsis it possible to refund shipping costs and import charges for a canceled purchase?The shipping cost and import fee of 1 items is less about the shipping cost and import fees of 2 items for which I paidJózef Myszka

Service metrics / return rate

This system of being in very high on returns and having them charge you extra on each sale is ridiculous. We have never gotten a frame of reference of what return rate we should be at. I'm at 6% and considered very high, i have had other sellers tell...

Not specifying carrier

Hello, I was wondering if anyone knows how to list an item without specifying the carrier? I’ve seen some listings where it’s just listed with “Economy Shipping”, “Standard Shipping”, or “Expedited Shipping”. Yes most listings if you click on the det...

Accidentally shipped item packed a touch over the postage amount I paid for

Sent out an item Monday with a prepaid label for 3 lbs. I had it scanned at the post office and they showed it as 3 lb 1.5 ounces. It shows delivered today with no unusual messages in the tracking. Should I be looking somewhere to see if I get hit fo...

Sellers being harmed, unfair Ebay policy related to buyer's money back guarantee

First off, I am a long-time (Since 2007) seller and buyer on Ebay, not a novice. I sold a sweater recently with a no return policy and the buyer fraudulently claimed that the item had an odor. The item was delivered in perfect condition. The measurem...

Global Shipping Program is expensive and slow

I stopped buying because all the sellers use the expensive Global Shipping Program. The cost advantage goes away and Ebay's becomes not usable for secondhand stuff. Sold my ebay shares also because off this.

Scammed or just irresponsible seller?

So here's my story: I made an offer on a 14K white gold ring with a lab created diamond, it was accepted. I did research online to see how large the stone would be, when it arrived the stone seemed larger than it was in the ad photo. After a few days...

Buyer requests return, but says they never received item..

I've been a seller on ebay, off and on, for 20 years. I've had occasional returns, no biggie, but this one has me scratching my head. Item was sold on Oct 3, and it was shipped on Oct 3. Customer contacts me today asking what is taking so long. I loo...