Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

won't allow me to file a case for resolution

I bought an incorrect item a few months, ago. I contacted the seller before it was sent to cancel the order. It was cancelled, but somehow I must have done something outside eBay's automated system. eBay will not allow the seller to give me the refun...

How to handle a scam

Greetings, Over the summer I bought what was sold to me as an authentic Snes Classic Edition, which I received but couldn't test before needing to move out from the place I was staying at for university. Having returned and finally testing it out tod...

Buyer want me to change stated shipping cost

In the Auction I set shipping as a flat rate of $17.00 (small priority flat rate box, signature confirmation, and insurance for a $ 375.00 item. After winning the bid they sent message asking me to change shipping cost to remove signature confirmatio...

INR - USPS tracking shows "Alert - Awaiting Delivery Scan"

Hello, I sold a low value (~ $25) item to a buyer November 10th. Due to the holiday it was shipped November 12th by USPS First Class Mail. The tracking number is: 9400108205496867876592 USPS:https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&...

Buyers don`t pick up their packages!

Domestic in PO Boxes (with signature conf) and international.I used to send messages when I saw that a package was sitting at a post office, but after a few not so nice responses, I stopped doing this courtesy notifications.I see that post office lef...

Helping buyers understand shipping delays and what you need to do

This is funny, WHAT WE NEED TO DO !! that's right NO HELP FROM EBAY AGAIN. THROW US UNDER THE BUS BECAUSE OF SHIPPING PROBLEMS. QUIT PROMISING OUR CUSTOMERS ( THATS RIGHT I SAID IT, OUR CUSTOMERS) NOT YOURS, YOU DO NOT CARRY ANY INVENTORY, WE DO (SEL...

Item stuck in "Pre-shipment Info Sent" status and seems lost... how to handle refund?

A package I dropped off never got scanned and I am pretty sure at this point(one month later) that it is lost. The buyer never opened an INR case - we have just been communication. I want to go ahead and give them a refund. What is the best way that ...

Shipment passed its estimate delivery time.

Hello, I have a product that has been shipped since November 27th. I have no tracking number since I didn't pay for one. The delivery estimate time was December 4th. Granted, the seller had a comment saying it might take from 4 to 10 extra days becau...

Buyer paid, I shipped item. Buyer never got it, and now post office seems to have lost it! Help!

Hi everyone, I'm trying to get an idea on what I may be on the hook for here, if anything. Here is the scenario - Last Month I sold an item and shipped it with signature required and insured - The buyer never picked up the item at the Post Office. Th...

UPS SHIPPING LABEL CHARGES

Hello I used UPS to ship a item, I bought my shipping label through eBay, it said I would be charged for the label when it was used, the item has been delivered over 2 weeks ago but I have never seen any charge to my Ebay account any where for this l...

Resolved! Question about refunding

Hi,I'm a new seller...selling since about July...and this is one of my first issues that I dont know how to handle. I am a one person operation selling primarily used items. I have a no returns policy. I sold a used item that I powered on to make sur...

Delay in shipping, refund to the buyer and they get to keep the item? Lovely....

I guess i should consider myself lucky that the buyers i have dealt with thus far are/were reasonable people. However i just had THAT customer. He ordered a item, within a week he was demanding it delivered, the USPS shows movement, but then it stall...

Returns fraud / buyer protection abuse.

Twice now, I've ran into issues with returns on items listed with no returns. I'll explain what happened and then why Ebay needs to re-examine this. Buyer #1 purchases a brand new Honeywell Thermostat (T9 model) and after having it for about a day I ...

eBay post on Shipping delays: INR > Buyer asks eBay to Step in > Ding or no Ding against?

From eBay statement Dec 8th, 'Helping buyers understand shipping delays and what you need to do' "When a buyer makes an “item not received” request A buyer can only open an “item not received” request after the estimated delivery date plus 1 day. Whe...

Appropriate window of time for returns

I sold an iPhone X. The buyer received it on 14-Nov and 12 days later he requested to return it, saying he wasn't satisfied with the microphone's voice quality. I agreed to the return on 27-Nov, the day after he requested it, saying I would refund th...