Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Appropriate window of time for returns

I sold an iPhone X. The buyer received it on 14-Nov and 12 days later he requested to return it, saying he wasn't satisfied with the microphone's voice quality. I agreed to the return on 27-Nov, the day after he requested it, saying I would refund th...

eBay marking item as shipped without seller approval

Twice now I’ve had an item get paid for and before I can look at the paid item it is marked as shipped and removed from my order awaiting shipment. Before it happened and I didn’t catch it until two weeks later when the buyer messaged me asking where...

UPS Delivery Problems

Hello -A small rant and question about what to do. This is not an Ebay purchase, but considering I buy on Ebay - it could have been. UPS indicates my large (18 lb.) box was delivered yesterday - on the front porch. I, my husband, and loves to bark at...

The "Guaranteed Delivery Data" can change? What is the "Guarantee" here?

Why is this still happening? https://community.ebay.com/t5/Shipping-Returns/Guaranteed-Delivery-date-gets-changed/m-p/30957580#M323357 I needed an item ASAP so I paid more to get it from a city relatively close and with a "guaranteed delivery date." ...

Shipping services choices are missing

Why can't I use my own box to ship on eBay? it doesn't offer the option anymore. their flat rate boxes won't fit the items I need to ship.the option, use your own box doesn't even exist.and what the heck happened to parcel services?all it wants to gi...

Return Request Advice

Usually when I get returns I just take it on the chin, but this one bugs me. Sold a collection of parts for a building set. Description stated, "item includes only the pictured parts. Set is not complete." Had about 95% of the parts, priced it at abo...

Selling on Ebay

I have been buying and selling on EBay for 8-9 years, close to a decade. I have over 250 transactions with 100% positive feedback. Ebay has recently suspended my account due to a listing where I tried to sell a PS4 box only. Ppl have been selling PS4...

Refund help - Seller

Hey guys, any help and or insight would be much appreciated! So I recently sold an antique leaded stained glass window, very well packed and shipped UPS fully insured. Unfortunately, UPS got a little physical with the window and managed to damage one...

Shipping Cost to come out of Managed Payments not PayPal by Default...

I was just moved to Managed Payments. No worries with that at all. But, I want all of my shipping costs to also come out of the Managed Payments and not from PayPal. I see that I can select that when I sell something, but I want it set to Managed Pay...

slow shipping stuck package

its taking a week for a package to move 30 miles sellers are going to get ripped apart by ebays money back guarantee

Refunding now by new system , how can you do it if you use your phone ebay app ?

Can't find on the eBay app refund partial shipping over pays.

Seller agrees to ship item listed as local pickup only.

I am interested in Bidding On an item that is listed as Local Pickup Only. The item is too far away for me to pick up. So I contacted the seller and asked if he would be willing to ship the item. He has said yes he would and asked me where I would wa...

Same package dimensions/weight, but different shipping prices?

I have a listed item that is showing up at double the shipping price as my other items, even though the package dimensions and weight are exactly the same. I have tried to edit the listing many times and triple checked the shipping options but to no ...

Had a candid conversation with a USPS employee about what is going on in Indianapolis

I just received a call from a USPS employee in California over a missing mail inquiry I placed on one of multiple packages. Here is the info she gave me: Due to cuts, the USPS at the midwestern postal hubs is short handed. After Thanksgiving the syst...

Asking for advise from Sellers about Return Requests

I sold 100 silver quarters 1964 or older. The buyer, after several days, sent me a message that 6 of the coins were not great quality/damaged. Even though I chose the "No Returns Accepted" option for the auction, I did the right thing and mailed him ...