Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Adding Insurance to eBay's shipping process

How do I add insurance to a shipment when using eBay's label purchasing and shipping process? I cannot figure out how to do this. After researching this, the buttons and options people talk about do not appear on any pages for me.Thanks.

What's the point of reporting a problem with refund?

Hi, the buyer returned my item with missing parts, and I reported it during the refund process. I clicked on that refund button after reporting the problem without knowing that there's no such option as to deduct the amount of the refund. If that's t...

Buyer returned an item claiming "not as described", but returned item works fine. losses?

So I'm at the point where I've tested an item that I only knew worked fine (computer part) that the buyer said had issues with their setup. I accepted the return since it was filed as NaD, tested the part, and have no issue reselling it to another bu...

item not received

how can i get a refund for an item not received and bought six months ago

WARNING, new kind of scammer on EBAY, CHEATER

I bought a set camera include body Fujifilm X-T2 and 18-55 f2.8-4 on EBAY from a new member (0 star)I pay via Paypal. I'm asking him about shipping and anything but no replyThe decription that good wil be ship from NEWYORK to my house at KANSAS, but ...

Purchase shipping label outside ebay / change of return shipping address

Hi! I'm an international seller in South Korea.One buyer in Hawaii asked for return, which was my first return experience.As I discussed with ebay agent, I found out that I need to purchase a return shipping label by myself if I want the package to b...

Carriers Not Getting Signatures - Even Though You paid for the service - Sellers in Ebay - Danger

So all of these info by ebay is not entirely true at all - during COVID. Sellers be wary since buyers can claim that they never receive the package although it was delivered without signature especially for values requiring signature to be protected ...

Can't Ship with USPS, Address is weird?

Someone bought an expensive item, but it won't allow me to print a label with USPS. The item is a video game, so it weighs about 6oz and fits inain bubble mailer. I usually ship with USPS First Class mail but the only options it gives me is FedEx and...

buyer wants refund a month after delivery, said post office lost it

Today, Oct. 4, I got a notice about a buyer wanting a refund. He bought it on Aug. 30, but I had to ask twice for him to pay. It was delivered on Sept. 9 by media mail. Today, he sends photos of the padded envelope wrapped by USPS apologizing for dam...

How long does a case take to close?

A buyer opened a case against me because they claim they haven't received my item, but tracking says it has been delivered. I uploaded the tracking information to the case, but I was wondering how long does it take for it to close? And will it close ...

Resolved! Voiding a shipping label

I accidentally printed out a label for for the wrong amount, namely Priority Mail for 2 pounds when the package actually weighed less than one pound. Can I void the label and get my money back, and then print out another label for 1 pound? I don't wa...

Buyer gave bad address, filed INR

Buyer gave a bad address and item is being sent back to me because address was "vacant." Originally they wanted to arrange reshipment once I got it back, but then they filed an INR with no communication. Am I going to be stuck giving a full refund an...

Nice to know info

A book buyer notified me that they had to pay extra postage for a media mailed package. The package was opened and inspected by the post office and found in violation of their rules. Media mail is subject to inspection. My shipping consisted of using...

Question about USPS shoe box

If I use that box to ship something can I resize it? Also do I simply treat it as any other box that goes Priority? (measure it and weigh it)?

Tracking Info Says "No Access" -- Huh????

"No access" is given as a reason package was not delivered. I guess it was not delivered.If this is true for any reason and the package is never delivered, then what? Does ebay hold me financially responsible for this? Will they give my payment back ...