Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

international shipping restriction to 5 items

I just attempted to ship an order to my customer which contains 12 items. I could not complete the shipping and called ebay support. I was told that ebay no longer supports shipping more than 5 items to customers internationally. SO what's up with th...

Holiday USPS and FedEx peak Holiday season charges

UPDATE: USPS® and FedEx® have announced increases to shipping rates and surcharges for the upcoming peak holiday season. While UPS has also announced peak rate surcharges for many customers, when you ship with UPS using eBay Labels, Peak Surcharges w...

Advice please!

Bought an item on eBay, seller shipped, and USPS said it was delivered last night “at/in mailbox” outside of my normal delivery route. Since it didn’t arrive with the usual afternoon mail, I figured it would arrive today. I woke up to a message that ...

I bought fedex insurance, fedex destroys package file claim, win, approve standard $100 on $350 item

I sold a $300 dollar item with $50 shipping. Fedex proceeds to destroy the box so much the customer refuses it. I get the item back and yes item is destroyed. I file a claim with fedex and they approve it. When I bought the shipping label I bought ex...

Resolved! Shipping

Seller not shipping my item one week after I paid. What to do?

Shipping error

I received a package by mistake. I did not order it and would like to get it the right person.Can you help?

USPS shoebox for non shoes item

Hi! I wonder if I can use usps shoebox to ship the non-footwear items? for example sports equipment or massage tools? or it has to be for footwears only?thanks

shipping without using label from eBay

Can I ship my items without using label from eBay ?How do you think about that can affect to my eBay selling account ?

Resolved! What do I do now?

A buyer messaged me and said that they hadn't received an item yet, and it has been a month. When I tracked the package, it seemed to have reached the post office of the destination on Oct. 1...but it hasn't been delivered. I told the buyer that I'd ...

Media mail for reel to reel tapes

Hello! I want to sell reel to reel tapes and ship via Media Mail. I think that's appropriate, these are pre-recorded albums on reel to reel. I don't seem to have the option to choose media mail, however. The category is "music - other format:". I app...

Issue with printing label on app

Has anybody else been having issues printing labels from the app and having to go back-and-forth from Mobile to the computer just to print labels ?

Resolved! Shipping rate that appears when trying to print labels is the wrong one

Two buyers last night selected and paid for the Parcel Select Ground rate for their large boxes to be shipped. When I tried to print the shipping labels, they defaulted to Priority Mail Flat Rate ENVELOPE. There was no way to select the proper rate f...

USPS Parcel Select not available?

T htook a few years off from eBay because my husband was ill. Now, when I come back, everyting has changed! I can deal with most of the changes--although I don't like a lot of them. Howwcwe, I find it nearly impossible to find all of the options for ...

US{S Choices for Shipping

I took a few years off from eBay because my husband was ill. Now, when I come back, everyting has changed! I can deal with most of the changes--although I don't like a lot of them. Howwcwe, I find it nearly impossible to find all of the options for U...

Forgot to mail instructions to buyer

I forgot to ship lego instructions to a buyer so I’m planning on shipping them. But how would I proceed with getting the new label and ensuring that it has been marked as “shipped” on eBay? Thanks