Returns

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Sold a perfectly running sewing machine didn,t miss a stitch

I sold a Beautiful Bernina 930 sewing machine fully loaded for only $600.00. After 15 days the buyer filed a claim it didn,t work. Didn,t contact me first right to eBay. But I fully tested it before shipping. Then the story keep changing and eventual...

getting hit with scammer buyers please help, recently we had several buyers sending empty boxes.

please help we had several returns where buyers changed the address on the return label and returned items to neighbors with same zip with empty boxes. We ended up giving a refund to buyers since it shows delivered on our side and per eBay, we have t...

customer service phone number

I need to talk with customer service

returning damaged items

i have sold on ebay a long time with a pretty good feedback, my brother got sick and was put in a coma and it took me away and i took hit after hit on not getting items out on time etc and the post office is horrible right now, i can work though all ...

quitar una solicitud de reebolso

Hello, I want to remove a refund request, because I reached an agreement with the seller and that is why I want to remove it.

Resolved! SENT WRONG ITEM

I ordered Elemis PRO-COLLAGEN EYE RENEWAL and instead received PRO-COLLAGEN ADVANCED EYE TREATMENT. It is impossible to call eBay or email them. I ordered the item from a company through eBay and all I want is the item I ordered. How do I reach a hum...

Is it safe to use seller's return label outside of eBay returns system? Any drawbacks?

Not a huge deal, but I need to return a defective item to a reputable seller on eBay that sells a lot and has good feedback. They asked me via eBay messages to not open up a return through eBay and to just return the item to them using their shipping...

Ebay doesnt protect its sellers of 5+ years and its awful!!

Ebay doesn't protect it's sellers at all and it's awful. I was on vacation and someone who was an assistant failed to send an item. I then contacted ebay yold them that I was sending the item provided them tracking . The item was sent out. As it w...

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return 5263058079 was returned to the seller and I paid to have someone sign for it, it was a face

a face massager. they received it on May 2nd I had to have it back to them by May 6th. and I'm still waiting for my refund. I tried to go through the automated thing which was useless. I will never buy from ebay again. I tried to get their help and t...

Should i ask for item back first if buyer wants partial refund for 1 item in lot

I recently Sold some gold jewelry as a lot and the buyer sent me a message saying one item was gold filled and not 10k like it said in listing and included a pic of the acid test. They go on to say 2 other items weighed less than what i said in the l...

Return item and get the money back

I bought an item from a seller , and they told me to talk on another social media, so we did. They said that the arrive date is not the actual date and that whenever the customer is online they can do the delivery instantly, so I bought the item, but...

Uploading photos on the Return section isn't working

Hello,So, let me just start by saying that Ebay's photo uploading process is absolutely terrible. I am losing precious time to return a defective item that I received SIMPLY BECAUSE THE PHOTOS I'M UPLOADING ARE NOT BEING ACCEPTED. It keeps telling me...

DO NOT ship to

June 22nd I send order USPS priority, last scan July 2nd. It's a freight forwarder using some type of loophole address to scam us. Look up the reviews. I'll never the see the item and will be losing the money...

Return Claims requesting a picture of defective item

On one hand I'm thankful that eBay is requesting a photo for defective or damaged items when buyers request a return. However, with electrical or mechanical items defects may not be visually obvious. For example, I purchased a printer that does not p...