Returns

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I ABSOLUTELY HATE HOW EBAY TREATS SELLERS. IM SO TIRED OF LOSING MONEY BECAUSE EBAY IS NOT FOLLOWING

Im tired of fraudulent claims. eBay doesn't ever protect the seller.

Going2 replace item for a past buyer. How to get address w/out message violations? (lost Concierge:(

I was a Concierge customer service member for years but I just discovered today I've been dropped. (Death in the family in the last year and I went part-time with my sales... volume down 70-80%). ANYWAY, a buyer from 7-8 months ago ago has contacted ...

How I got scammed by a 100% rating seller and eBay Money Back Guarantee didn't work

If you are a buyer that trusts eBay Money Back Guarantee then you should be careful. eBay advertises their eBay Money Back Guarantee program on every sales page, which gives buyer confidence when buying stuff. The program itself is good, but here's a...

Resolved! seller sent me a bad return label?

i bought an item and it came not working, so i opened a return and i got a return label via ebay. so today i went to the library to print the return label and noticed it had my name and address on it as BOTH the shipper and receiver. so i came home a...

Return to USA only Seller

I purchased from a USA only seller. Items turned out to be fake and I need to return them from Singapore where I am now. I am unable to use the return shipping label for obvious reasons. The seller was nasty and said it's my problem and insisted I us...

Resolved! received wrong item how do i get my money back

received wrong item

Seller had laptop for over 2 weeks, now wants to return for one key being sticky

What are my options here? I fully tested this item and this was not an issue before. It's been over two weeks and I have no idea what the buyer has done in this time. This is my first return request ever. eBay offers a partial return but can the buye...

Counterfeit product: how to get refund after return window closes

We bought an apple product and months later, when it is not getting Apple updates effectively, we find out from an Apple store that it is a fake product. The seller ignores us, and since it's outside of the return window we cannot begin a return or a...

Returns sent to a phantom address (or even purchases)

Scenario: A buyer is scamming a seller by "returning" junk to a phantom address near the seller, but not actually to the seller. The item is reported by delivered by the USPS and the seller has to refund the buyer since the item has been returned. Wh...

Refund and relist?

On my listings where I've had to refund a buyer, I'm not seeing that eBay is automatically relisting the items anymore... have they done away with that? Unless I somehow changed my settings without knowing.

Seller Scam

Is there a contact number to file a complaint? I purchased a ring that was sold to me as solid 14K gold - $300. Purchased in January of 2024. I wore it swimming on 6/16 and the finish came off. Clearly NOT 14K Gold. I contacted the seller and include...

Returns

What happens if you return an item and it is large and held at the PO for pickup, the seller doesn't pick it up thinking when he does he has to refund ?

I am due for a refund sent back from the seller

I am due for a refund but, now I have a new debit card number. How shall the seller return my payment?

Delivered Item doesn't power up when plugged in

I bought an optical mouse from Pilgrimmage*Projects (supposedly new as in unused). I tried plugging it in to multiple computers in USB ports. In all cases, the mouse did not power up (a light indicates it is powered) and it obviously doesn't work. I ...

returns

What happens if you return an item and it is large and held at the PO for pickup, the seller doesn't pick it up thinking when he does he has to refund ?