Returns

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Refund Responsibility

Customer asked for a refund and Im not sure if he is entitled to one under Ebays rules. I posted a vintage empty paper package, and the buyer assumed it was unopened and brand new. I admit that I failed to specify that it was an empty package, but I ...

Purchase History

Cannot return an item ordered because it does not appear in my Purchase History.

FYI: Seller selling counterfeit item(s) AND SCAMMING RETURN PROCESS

Just want folks to know I just went through hell with a seller who not only is trying to fence counterfeit items but claims to accept returns and then when USPS attempts to deliver to address they provide, turns out the address is fake, item is shipp...

Damage item recieved from seller

I purchased a tonometer from seller and i recieved it totally damage, the return window had passed when i opened the package as i was away on vacation, i tried contacting the seller for even some sort of refund/ return but nothing. I find that this s...

Return item from a different address than the original destination. Are there any issues?

Hi guys! I want to return the item from a different address than the original destination.I'm going to print a USPS return label with the initial destination address.But the item I want to return is now in another US state. What should I do?Should I ...

I need help

Ok i have absolutely no clue what i am doing nor can i figure out how to post the questions i have so guess ill just ask it here any help would be so much appreciated. Ok so ebay made a mistake and did not do whats right and did not do what they prom...

Range Knob

The seller sent the wrong type that actually does not match my request and now they asking for $5 for me to pay the return. I do not think I should be a cents since they knew it was the wrong style.The item cost around $13.00 and I am losing almost h...

Buyers using ebay guarantee for returns without evidence or proof of misrepresentation

Buyers claiming not as described for returns no proof and AI automatically penalizes seller.

Seller gave me a USPS Ground Advantage Returns label. But he had shipped in a Priority Box

Seller shipped an item via USPS Priority Mail in a Priority Mail only box. I requested a return for item not as described, and he provided me with a USPS Ground Advantage Returns label. Will I be able to use this label on the Priority Box? Or do I ha...

How do you contact eBay??

I don’t know what to do. I’m in the middle of a return and seller approved my request and even marked that shipping label was sent, but it wasn’t. Now seller says he can’t find where to send me a shipping label. Also he’s in Afghanistan, and I’m in t...

Resolved! returns

Filters I receiver did not work in my refrigerator, they had the right numbers but were different then the current one with the same number.

Why is the Help Bot no help at all ???????

I stupidly followed the eBay advice "to work with the seller" to sort out a return of a damaged item. All documented, with evidence, in "Messages". The item was delivered back on May 17th and today is May 23rd and I still do not have my refund. I try...

Cannot Print Return Label Empty Blank Box

Howdy I went to print a return label. After clicking print label the packing slip is visible but the label is an empty blank box. Technical problem eh? P.S. I am a 13 year ebay veteren.

I HAVE A PROBLEM ON A REFUND OF ORDER THAT I HAVE NOT RECEIVED SENTENCE 9/23/2023 . CAN YALL HELP

HELP ,THIS IS THE LAST TIME SOMEONE HAS MY REFUND OF $111,50

Sold a perfectly running sewing machine didn,t miss a stitch

I sold a Beautiful Bernina 930 sewing machine fully loaded for only $600.00. After 15 days the buyer filed a claim it didn,t work. Didn,t contact me first right to eBay. But I fully tested it before shipping. Then the story keep changing and eventual...