Returns

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Did buyer break money back guarantee policy by shipping item somewhere else Then ask for a return

I recently sold a expensive football card to a buyer on eBay that buyer took my card and supposably sent it to get graded once he got his results he did not like the results so now he would like a return and wants to send me back a graded card when I...

Return

I want to return

Return shipping to Chinese Seller, with conflicting return addresses from eBay and Seller?

I've ordered a brand new item for $155 from a Chinese seller, and the item was old and used. I'm in the process of resolving an "Item Not As Described"-case. eBay has requested that I send the item back to the seller, this is the full message:"Add tr...

Refund not recieved

Purchased a water pump kit. Received it 5 days late then it was a bunch of mismatched parts. Contacted seller and ebay. Ebay authorized return, was sent back within 2 days. Seller received it. No refund. I have tried to contact seller twice with no r...

Ebay does not protect their sellers

If any of you have experienced something similar I would love to hear if you were able to handle the situation successfully. I recently sold an item on Ebay. I securely packaged, insured, and shipped the item to the buyer via UPS. Upon receiving said...

Resolved! Item damaged in shipping. Will I win?

Hi, I purchased an item on eBay for 110$. I also paid 55$ for shipping. The seller reached out to me and said the shipping was actually 75$, so he requested I paypal him another 20$. So I did. This item arrived damaged in transit. I opened a refund r...

Chinese seller is trying to scam me, eBay seems fine with that. How do I protect myself?

I bought 4 RAM-sticks for $155, and according to the listing they were brand new and unused.The RAM sticks I recieved have signs of usage that are WAY worse than the RAM sticks I have had for 8+ years.Naturally they don't work at all, so I opened an ...

Cannot Find my shipping label

Hey everyone. I recently had a laptop returned to me that was also insured. I cannot find the shipping label, however, I can find the item listing and see refund details. I did refund the item and shipping because I felt bad that the buyer got an ite...

Return question

I bought a pair of shoes from a seller. This seller has a no return/no refund policy. The shoes I ordered are too big. I asked the seller if he had another pair shoes at a smaller size. He doesn't have the size to fit me. Is their anything eBay can d...

Resolved! Defective item- supposed US seller is actually in China

This is my first problem on this platform out of quite a few purchases and sales, so I could really use some advice. I recently purchased some equipment, allegedly from Kentucky. The unit is defective and I can't get it to turn on. Voltage meters sho...

Problems with a seller on return.

I am having great problems locating an email, chat, or phone number to contact an Ebay representative. I have a seller that advertised a delivery date of 6 to 8 days, and the item took 23days to arrive. I needed that item to fix a snowmobile for a tr...

Resolved! Seller asked me to close the return case in order to sent me a refund

A few days ago I received an order, but the item was broken. After a few emails, we agreed that the seller would give me half of my money back. I accepted the partial refund, but eBay said that a problem has occurred and they will let the seller know...

Package received, item missing, no returns stated

Hello all, I have never ran into this situation before. I sold an item stating I do not accept returns, dropped the package off at the post office and received a receipt of acceptance on 4/6. The item was delivered in/at mailbox 4/9. I receive am ema...

Return used item when new item was sent

Recently I have had 2 buyers return an item for full refund claiming poor quality or not as described. The items actually are excellent quality and exactly as described. The problem is they are sent new products and they are returning used items and ...

Does ebay reimburse seller fees in returns?

I have two items being returned and my invoice is due in like two days if I pay it will I get the fees I paid for the returned items back once the return is complete?