Returns

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How to change return item postage method?

Hello guys, so I returned this item back to the seller since it wasn’t as the seller described. Now eBay asked me to return the item using ebays return label but since I didn’t have a printer at the time, I returned the item by paying for the postage...

I need help with Ebay refund hell

This is a bad situation and I understand that. With that out the way, here we go (: Ok so I purchased an item and I received a knock off worth 1/7th the price. I would call this being scammed but maybe thats just me. Naturally I put the product back ...

Return issues

I have a buyer who wished to return. He mailed the item before the return was finalized so didn’t use return postage... So here’s where I’m at. The buyer sent my item (the return) to a random business at the town I live in. I’ve contacted the post of...

Received return "package" of item I did not sell - fraud of some kind (Fake Order# and Return ID)

Just a little background, I stopped selling items since last summer and have been traveling lately. I came back to find a small manila envelope sent to me with a USPS ebay return label. The envelope was empty except for a hand written sheet of yellow...

How long does a buyer have to return an item?

Listing says no returns and buyer opened a not as described case... seems like b/s "this is broken, I can't send it back it's dangerous to be mailed, give me my money back". I plan on accepting a return and giving him a label. Decent chance he doesn'...

return shipping, who pays?

I'm not a prolific seller, sell items here and there as means to downsize the home. I sold an item a couple weeks ago. Today I received a return request. I accept and it takes me to the next screen....where I have to provide the shipping label. Whene...

cancelling a return shipping label

have a buyer wanting a return 37 days after they bouth an item. how can i cancell the return shipping label

USPS ripped off my shipping label and placed it on a different package

As the title states my package somewhere down the line lost its label and landed itself on another package. My buyer recently contacted me with pictures of the bubble mailer he received with a different inscribed address on the front, but with my shi...

I am dealing with a fraudulent return. I was told "accepting" the return is best.

This story is so long that I will try to simplify it. I am a victim of a reshipping scam. The buyer is based in Russia and used a reshipping center as the listed address. The reshipping center shipped my $500 item to the buyer using USPS internationa...

How to I Issue a partial refund for returned items

I sold 7 items to a buyer and the buyer wants to return 3 of them. How do I accept the 3 items and issue a refund to the buyer

Difficult buyer

Hello all, my first post. I’ve been selling for just about 8 months, 140 transactions, with over 110 positive feedback, 0 neutral and 0 negative. Recently sold an item (battery powered GPS tracker), tested at home and working all fine, battery lasts ...

Buyer filed false return: need your guidance, please.

Got one of those "renters" of free clothing. There were many flags about that scammer: negatives to sellers, which led me to google her on the web further; then horrible reviews as a business person. I was going to cancel the transaction, but as we a...

returned and no refund

how do you get ahold of eBay member

Need help with "faulty" return; Buyer sent back same but different item

I've run into a problem. I sold a tool (angle grinder, new/sealed) to a buyer on 4/16. The same eBay account bought another unit (also new/sealed) of the same tool on 4/19. I don't believe it's a freight forwarder (only 37 feedback on the account) bu...

why doesnt ebay get back to me, I have sent 7 request and I am told that they will email.

I purchased an item as a guest and mistakenly deleted the confirmation e-mail. I need to return the defective part but can not get through to anyone at eBay.