Returns

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return shipping...

seller wants me to pay for shipping label after he sent an item that does not fit my car... I cannot get help from ebay anymore ...there is no way of getting anyone live ...telephone or chat from Ebay...very disapointed in Ebay customer service...thi...

what in the world?

I'm semi new to eBay. over a month ago, I sold a NWT dress. I had no returns allowed, yet this buyer submitted a return request due to her "just not liking it, it has lint." whatever, I was annoyed but I accepted it. She missed the first window to se...

PayPal Buyer Protection for counterfeit items

Recently I have ordered headphones and received counterfeit product. I am thinking about opening case with PayPal. I came across this while surfing on PayPal's website - "If a seller loses a Significantly Not as Described claim due to the item sold b...

Returned purchased items to seller - insufficient address

I bought some Harley cvo style tank badges from a seller in the UK. Paid $181 total. Badges arrived in about a week and they didn’t fit the tank. Plus, they were plastic and $181 is quite a lot of money for some plastic stuff that didn’t fit. I initi...

Resolved! Trying to return an item that never shipped

I had purchased an item and once paid for I realized I wanted to return the item before it even shipped out to me. I checked the box to return and get refund the problem is...the item is now saying delivered and that I have to print a packaging slip ...

How can I get my item back?

Short story - April 2021: Item sold, brought to the local USPS-office and the labeled box been placed at the outgoing mail box.I was waiting for 2-3-4 days expecting my package to appear on the USPS web-site, in vain.In 10 days, Buyer opened a case "...

As a seller getting a scammed and Ebay sided in buyers favor

Hello,I need some advice. I haven't sold anything in a long time but I had an iphone 12 brand new never opened that I needed to sell because I needed the money for a medical bill. So I posted it for sale and it sold quickly. The buy had this sense of...

Returning defective item and partial refund

I purchased a $227 dress listed as new and discovered a broken zipper when I received it. I was unable to try it on even once due to this. The seller is saying the zipper wasn't broken when she shipped it and I broke it... She refused to give me a re...

Poor quality return labels

I don't understand why eBay return labels have such scrawny, thin letters. Some of the letters and numbers look eroded. I've had to use a pencil to fix them. Sad. I just clicked the button for bold type. Wasn't that easy ? If a package has a label th...

Resolved! harvardwestlake@Gmail.com

Hi, I recently purchased a digital item on eBay, 5 NFT (Non-Fungible Tokens) that were never delivered. The seller has ceased to respond to messages. While the item listed in the auction was never delivered, the seller did actually send a box includi...

No Delivery Scan. Buyer Claiming Empty Box Received.

Hi,I shipped a package with signature required via USPS Priority Mail. The last update on tracking is on April 15 and still showing "awaiting delivery scan" as of right now (April 25). However, on April 18 the buyer started a return process with reas...

Disgruntled parent threatening to chargback on a no return item

I'm having issue with a disgruntled parent whose son "accidentally bought" an item, i listed as no refunds or returns and sold the item on the 15 of April, was shipped on the 21 and was delivered, positive feedback received and fully received the mon...

Returns and refunds on vitamins and supplements

Whats an ideal return & refund policy on selling vitamins and supplements? Returns of opened and open-seal items will obviously harm me as a seller. Thoughts?

Ebay violates seller protection policy

Why does Ebay violate the seller protection policy ? Ebay gives me NO selller protection when a buyer makes a SNAD return request, I provide a shipping label for the return. Then Ebay sends an email 12 days later stating I provided a shipping label b...

Customer saying item damaged asking to return

I sold some Photo Paper. New in the package. I get a return request the day the item was delivered saying damaged. I was thinking the customer changed their mind after getting the item. They say the item was damaged. The customer also doesn't contact...