Returns

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eBay won’t let me upload return tracking. Customer service please respond now.

eBay sent me a return label days ago. I shipped the item Monday. Delivered today. I have been trying to upload the tracking for days, they system is broken and it won’t let me. Every time I enter the tracking number, it says invalid. Yet, when I chec...

CANT CONTACT EBAY AUTOMATED SYSTEM NOT ADEQUATE

Hello.I mistakenly open a case as a return, which was closed. I should have opened it as "Item not received", but now the system tells me that I already have a case, which can't be reopened. Unfortunately, trying to contact Ebay has been like a bad t...

Is there any chance of winning a challenge regarding a return claim claim from a buyer?

I listed a used Stratego board game, and in both the used "condition" field as well as the listing's "description" I stated that this item is 30 pieces vs 30 pieces and that the item does not include the instructions. Earlier today I get the below: I...

Wrong item Returned

Hi i accidentally returned the wrong item and i want to know if i could get the item wrong i sent back and if i can use ebay postage label again as i still need to return original item

"FREE" Returns venting ... Why even measure items ?!?

eBay, enough already with letting people return items just because!!! I'm a small seller who takes the time to measure all my items, but why?! Really, why? Very few people even read the description anymore!? I could list 100x more in a day if I didn'...

Allowing Buyers to Steal from Sellers, Agreeing to Return and Refunds are 2 different things

I agreed to a return on April 27, Never received the item back and Ebay and their ridiculous managed payment system refunded the Buyer their money, $1275us. This would have never been the case if I was the person refunding the payment from my Paypal ...

Resolved! return shipping label

I recently purchased an item said to be authentic. I found out from the manufacturer that it was a Chinese fake. Upon letting the seller know he immediately gave me a full refund. I have not heard of getting a refund without first sending the item ba...

Ebay says, I have a refund. My refund has not shown up since the credit card was discontinued

Ebay says, I have a refund. My refund has not shown up since the credit card I originally used was hacked and cancelled. I will not return this broken item, until I see the return in my account. There is no one to contact at ebay about this issue. Pl...

Resolved! Those of you who do not accept returns

When a buyer files for a SNAD return request after 30 days from when it was delivered to them (I believe MBG is only 30 days), do you get the option to decline the request? I know I do, but I accept returns. Wondering what do the sellers who don't ac...

Buyer wants to return a purchase because it was "overpriced"?

A buyer just received their purchase today and they messaged me requesting a return. Keep in mind that there was not an issue with the overall listing, description or photos. Their main gripe was the "overpricing" of the items they purchased. They ad...

Resolved! Buyer started a return on an item I sent?

When I look at the return request, the item doesn't show that it's been shipped? The is a message that says: Pre shipment info sent, USPS awaits item??? What does this mean, Ebay has confirmed the return, do I need to do anything or wait for it to ar...

Returned item but seller refused delivery

Hi, as above I started a return case, printed off the label and posted back to the seller for a refund. I've checked on tracking and can see the seller has refused the delivery. How does this effect my refund request, will ebay see this in my favour?...

Returns

Requested a return from seller and they didn't send the shipping label, just the address blocked out with a bunch of x's. I have asked eBay to step in, but they just want me to provide the tracking or proof of return. How can I fix this??

International return shipping label

Recently, I've been scammed by a Russian person saying I sent a much less item than described (https://community.ebay.com/t5/Selling/Buyer-said-he-received-wrong-item-and-posted-a-picture-of-his/td-p/31855252). Now I have to accept return and take th...

"Ordered by Mistake" after over 3 weeks have passed???

Buyer has total feed back of 3, 2 positive and 1 negative. After over 3 weeks of receiving the item I get a return request where the buyer says "Ordered by Mistake". I have a No Return policy in my listing. Ebay has Automatically approved the return ...