CANT CONTACT EBAY AUTOMATED SYSTEM NOT ADEQUATE

[tjr-omnivore]

Hello.

I mistakenly open a case as a return, which was closed.  I should have opened it as "Item not received", but now the system tells me that I already have a case, which can't be reopened.  Unfortunately, trying to contact Ebay has been like a bad twilight episode.  The automated voice just keeps telling me my case is resolved, and that I am apparently happy.....  I guess I'm lucky, that this is the first problem I've had, since I've been using Ebay since 2001.  Is there any way to get contact a human that can assist?

[shdol-3411]

eBay won't open another case, you need to go to PayPal or your credit card company to file a case

[downunder-61]

Please open INR with Paypal - a chargeback should only be used as a last resort. Follow the Paypal instructions and do not close the case until it is resolved to your satisfaction.

As for Customer Service - steer clear as  you will get much better advice coming here than any robot can give you