Returns

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Difficult buyer

Hello all, my first post. I’ve been selling for just about 8 months, 140 transactions, with over 110 positive feedback, 0 neutral and 0 negative. Recently sold an item (battery powered GPS tracker), tested at home and working all fine, battery lasts ...

Buyer filed false return: need your guidance, please.

Got one of those "renters" of free clothing. There were many flags about that scammer: negatives to sellers, which led me to google her on the web further; then horrible reviews as a business person. I was going to cancel the transaction, but as we a...

returned and no refund

how do you get ahold of eBay member

Need help with "faulty" return; Buyer sent back same but different item

I've run into a problem. I sold a tool (angle grinder, new/sealed) to a buyer on 4/16. The same eBay account bought another unit (also new/sealed) of the same tool on 4/19. I don't believe it's a freight forwarder (only 37 feedback on the account) bu...

why doesnt ebay get back to me, I have sent 7 request and I am told that they will email.

I purchased an item as a guest and mistakenly deleted the confirmation e-mail. I need to return the defective part but can not get through to anyone at eBay.

automatic return policy

I got screwed out of a $250 monitor and money cause ebay automatically set my return policy to give automatic refund and buyer can keep item. I had to go in and turn off automatic return policy. This had never happen before wonder why a bunch of stup...

Return shipping label

Can you fax me a return shipping label?

Resolved! Buyer wants a refund and claims it didnt work

I sold a Playstation 3 system and the buyer wants to return this item ReasonDoesn't work or defectiveCommentsThe Sony Playstation 3 Console stopped to work because the powering back on the light didn't show therefore it died. So i asked the buyer how...

Resolved! Seller posted purchase after I started an Item Not Received Dispute

I purchased an item and a tracking number was issued, but then the item was never checked into the post office. I waited until after I was supposed to received the item to issue a item not received dispute with a request for my money back, and lo and...

Need refund for return shipping; item was not as described, seller won't respond.

I bought an item for my car which was not as described. I returned it to the seller with an Ebay shipping label; credit for the item was refunded but the seller charged my PayPal account for the RETURN shipping cost. I emailed the seller and they hav...

I was sold a defective TV now ebay won't help me get my refund.

This might be a little long but ebay is seriously stressing me out. I never been through anything like this before in my life and I will never order a TV through eBay again. So I bought an open box 8k samsung 900t TV on ebay for a pretty good deal. T...

mail forwarders

i have buyer who is international buyer. This is what ebay told me. If buyer tells ebay item not as described, ebay will issue return label to this buyer and charge me about $200. considering i sold item for $72, buyer expects me to tell her please k...

Accepted return, USPS lost it

Item was sold and insured using the ebay label when shipped. Return was accepted and ebay return label provided. Now USPS says they have lost the item. Is there any insurance on the return label?

Return shipping label purchase option gone

What happened to the option for me to buy the return shipping label on eBay? I'm the seller and normally when we get a return request we can purchase the label and eBay gives the buyer instructions on how to return. As of this week, it looks like tha...

Resolved! I received a refund without returning the item

I received an item that wasn't as described, i first send a message to the seller said that i would like having refund and returning the item .(not open the case yet)within hours, i got a refund ,and then i can't open the return case (it said the sel...