Returns

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buy return label on ebay

hi, it's been 3 weeks that I have no more possibility to buy the return labels from ebay.does it work for you?

Avoiding traps when returning an item to China?

I ordered a $250 item from a Chinese seller who has over 10,000 positive reviews. The thing is, I didn't receive the right item (he sent the wrong one), and the seller hasn't responded to my message yet. I'm worried because I just learned China is a ...

No refund - items never turned up and can't contact ebay

Hi I had a case open with a seller for an item that never arrived. I was waiting to see if it turne dup and then they said they would return if it didn´t. It didn´t but then the seller ghosted me and although I had repeatedly asked for a refund with ...

Resolved! Can I refund an item if it doesn't come as described?

Hello all,So, I made the mistake of buying an item without going through all of the seller's reviews. And unfortunately there were a lot of people saying that the item was either damaged due to the seller not wrapping the item well before shipping or...

I returned an item back to the seller and It's been stuck in transit forever. Am I screwed?

Hello, I purchased a weight lifting bar from eBay and decided to return it because the photo was misleading and it didn't come out how I wanted it. So eBay provided me a USPS priority mail return slip, which I printed out and attached to the box and ...

Re-opening a closed case

Is it possible to re-open a closed case

return fee

I'm trying to return the roof rack, but why is there a return charge?

didnt receive my item

hello, i never receive the item that i buy, the customer service servide doesnt work. the seller never answer my request, so i need to get a refund..

Return was damaged and missing items

I have a buyer that has returned an item damaged and missing the cords. He speaks very little english and it's hard to communicate with him. If I read his email right he wants me to buy another cord and take it off his refund, but there is sugar in t...

Buyers' rights

Hello. In my opinion, you should change the policy. If this continues, you will lose a lot of clients. I ordered an item, no tracking code, the seller disappeared along with his store and items. Doesn't respond to messages…. You can see this is an ob...

Refund

Hello, the goods were returned to me after the complaint, I automatically had the amount owed to paypal, what will happen next, how to proceed? Thank you

Hello, I'm inquiring about the return.

Hello. I bought jacket through eBay this time.However, I received jacket that are different from the facts written by the seller, and I received an inauthentic. That's why I've requested for a refund.And I received the address from the seller.But the...

Need help

I recently bought something and the seller posted it as shipped, the delivery date is way past due like a month past due, my mistake I made was I requested a return without even getting the item because the seller told me that he was late to ship bec...

How do I report a non responsive seller

I purchased a heat press with a 1 year warranty in October 2020. The item has burned out I have sent 3 messages to the seller with no response. I cannot find a way to contact a real person at ebay. Can someone advise how to get to customer service.

REFUND POLICY

I do really recommend e-bay. I've been a member since 2014. Appreciates Customer care service, refund policy,returning and all other services. Services are fast and reasonable. Hope to continue shopping with you e-bay.