Returns

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Resolved! First time returning package on ebay

Hi, errrm sorry, some older post probably posts already, if so I'm sorry.New to ebay and returning package.I got a Nintendo DS XL for my brother, delivered to me. Unfortunately, he didn't want/like it anymore so I have to return it.I started to retur...

adding my tracking number for a return

I'm sending back several small items. I was able to add my tracking number on several items but there are 3 items that will not let me. They are using the tracking numbers from the Ebay shipping label. I can't see a way to change them. The 3 items ar...

Sold item, it was returned.

I sold an item, it was returned. I am trying to refund the buyer but it seems my paypal will not allow it. There is no way to contact ebay (they have insulated themselves) I just want to refund the buyer and have my paypal functioning again.Throw me ...

Counterfeit Item

If an art item that I buy is determined to be fake by an appraiser or qualified authenticator, what protections to I have to get my money back from the seller?

How to return and get a refund for an international order that arrived damaged?

Hi! I ordered some art prints from Australia. They unfortunately arrived severely damaged. They were quite expensive so I'll need to get a refund. I know that international returns operate a bit differently than domestic (US) ones. How exactly should...

buyer hasn't shipped back return item

I accidentally (long story) accepted a return. Provided buyer with return shipping label. This was a couple weeks ago. The buyer has not sent the item back. On the return page for the item Ebay gives a date by which it says that if the buyer doesn't ...

Refund

Returned item to seller but still not received my refund

refund

returned a product and the seller gave me credit of $79.99, the entire bill $87.79 tax included. the seller said that he is refunded $79.99 as ebay collects taxes. I received my billing statement and the credit only showed up for $71.79. not only did...

The buyer returns the goods within 30 days because he is not satisfied

The buyer reported the return of the goods I received (30 day returns. Buyer pays for return shipping), I automatically received the amount due on the paypall, which I solved by adding money to the minus paypall account, further refuses to pay the re...

'Good guy" effort ....but wait a minute?

Hi, everybody..........trying to accommodate -- My ad clearly said, " item pkg, complete except for 'missing USB cable'". After the purchase, the buyer emailed me, thru eBay, that it's a unique cable and they couldn't find one anywhere? I offered to ...

Resolved! Need help...Buyer claims I sold/sent the wrong item, filed for a return and left threatening feedbac

I sold a 7th Generation IPod Touch to a buyer and they received it today, they immediately filed to return the item claiming it was NOT a 7th Generation, but a 5th Generation, and Ebay has given them until the 10th of May to return my item, IN the me...

Sold an item, buyer wants to return it, started a return but never returned it. What happens?

Hello there, sold a cell phone as "parts/not working", buyer got it, tried to repair it, didn't succeed and ask for partial refund, something that I refused. Opened a return case and I accept it. Days that ebay set, passed but he didn't post it back....

Tablet Return

I've only sold a handful of things on ebay, so I am looking for advice on how to handle this situation. Recently sold a brand new, sealed tablet, buyer contacted me a week after receiving saying tablet is acting funny and won't take his password. I s...

Can a return be re-opened once it is closed

So my girlfriend who's a first time buyer on eBay bought a calculator and it arrived broken. When she let the seller know it was broken (who had 3800 feedback,) the seller got angry and told her it would be more of a hassle to return it through eBay....

Returning a defective item seller says X will except back but can’t do the process

I have two cobalt chargers 40 V the seller said they worked a double check with him before I purchased them. But when we got them both of them the fans do not work. This will cause them to heat up and either damage the battery or start a fire. Seller...