Returns

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order # 16-07201-87761

i need to send back this item donot fix my car

Item never received and seller not refund!

I bought an item June 7 then cancel it I saw they shipped and delivered in wrong address another state not my home since then it showing delivered! I start sending e mail message to seller he didn’t answer and somehow I didn’t see any option to invol...

Seller declines return

How do I appeal a seller’s decline of return ? I cannot seem to contact eBay about this ? How do I do so ? Thank you

Timeline for eBay to respond

I ordered something that was not as described (video game, missing a disk). Seller doesn't have a return policy so I opened a case and provided a detailed description of the issue plus photos. No response, so it escalated to eBay. It's been over a mo...

Uptick in buyers returning counterfeit sneakers

I’ve personally noticed an increase in the number of fraudulent returns. After receiving an authentic item they open a claim, eBay forces the return and I receive counterfeit shoes. As the seller I’be won my cases but it is such a labor intensive pro...

REOPEN RETURN

HI,i closed a return for mistake, but still need to return it, phone is locked and doesn't work.What should i do?

Auto Return policy questions

I sold a cell phone that had a cracked screen protector. The buyer opened up a returns request claiming the screen was broken. I already assured this same buyer before the listing ended that it wasn't. eBay automatically approved the request. Why doe...

Buyer filed return, then lost case, then re-appealed and won,

I am at a loss for how ebay operates. The buyer (overseas) bought an item, then: 1. Said it arrived damaged, he sent pictures. The pictures were NOT what I sent him. I asked ebay to step in, they awarded me the case and closed it. 2. Then a couple we...

Lost 2 returns (as a buyer) that I shouldn't have (1 closed incorrectly, 1 returned before deadline)

Good evening!I bought an iPhone 5s a seller listed and it turned out to be incompatible with any US cell phone carrier - the phone was locked to some non-US carrier - not sure which one. I started the case by saying I tried activating it on AT&T, T-M...

Resolved! Returning An Item

I recently opened a return request because two items I purchased were listed incorrectly and not in the condition stated when they arrived. After messaging with the seller, they have agreed to give me a refund. The seller is also asking that I pay re...

Return policy is very flawed for sellers!

So, when a buyer wants to return something and their reason is "ordered by mistake" I have to refund all of their money including money I paid for shipping? So basically I`m being punished and paying for the buyer`s mistake. Anyone else see how wrong...

Return but no refund -

Im at a complete loss (and $50). I returned 3 items to seller which she agreed to. I received refund for 1. The seller is not helping at all! I filed a dispute but, without contacting seller or getting response from her, they (eBay-PayPal) denied my ...