Returns

Forum Posts

Sorted by:

A defective Phone

Due to a family issue, I was unable to return a defective phone on time. The seller, based in China, refused to provide a return label. I’ve been trying for months to get my money back for the $233 phone.I’ve tried everything: calling eBay, contactin...

Returns

Bernard I am posting this here at the guidance of eBay customer service. I am on the phone with a rep who suggested that I tag you. I refunded you promptly and have pleaded with you to return the item and offered to pay shipping. At this point it is ...

Help contacting a eBay agent

I need help with a return

Buyer request full refund, refuse to open return with ebay. What do i do. Pleade

The buyer said that the information about the item wrong (scale of toy car). Asked for full refund. I apologized and asked him to open return that I can send shipping label and refund. He refused saying to much hassle and waste of time and want his m...

Help with a few questions about returns still learning

I’m happy you all are here and just discovered this resource hub message board! Thanks for reading I have through trial and error navigated returns and learn something new every time. My current understanding is, as a seller, it is considered best pr...

Resolved! Buyer Starts Return/Closes & Still Wants Refund-Lied Several Times During Interaction What do I do?

I had a buyer buy a pair of Kenneth Cole Dress Pants New Without Tags. Within a few hours of receiving them they wrote me a sorta hostile message saying all measurements were correct in the listing , but they are not the fit they like. I was nice & t...

Resolved! Buyer wants to return item but -

Buyer wants to return item purely because it arrived a couple days late.There is nothing wrong with the item. The buyer however is using the "Didn't match description" reason to return but clearly in our message exchange the item is clearly fine.What...

refund request "See Return Details" button return an technical difficulties error

I received confirmation of my request for a refund however, when I click on the "See Return Details" button I am receiving a "technical difficulties" error so how can I return it if I can not see the details on how to return it?

Return a product

I have contacted a seller and started a return, the seller is responsible for the return cost and a label is supposed to be sent by ebay. I have not received a return label from ebay, all I have from them is that I have started a return but no label....

Resolved! Buyer wants to return an item ordered by mistake with eBay International Shipping

Ok so I had sold a Non-sports card that sold to an international buyer in the UK. He paid for the item and of course I make a label off eBay’s website to get it shipped off to eBay’s shipping hub. I sent out item the same day they paid and 6-8 hours ...

(Remote Control Switch) by seller will not refund. They tell to wait.

I have contacted seller about Remote Control switch already paid for and have waited for some time for the item or a requested refund. They keep telling me to wait or they will check it. I don't think they are going to resolve the problem and have en...

When exactly can buyer request return?

In my eBay account: Activity - Purchases, there are two dates for each order.For instance:Delivered on Thu, Oct 17Returns accepted through Nov 16. So, is Nov 16, or Nov 15, the last day when I can request return? The last minute is 11:59PM of EST or ...

Ebay bait and switch scam

I am right not in the middle of a bait and switch scam here on ebay I sold a full bottle of perfume the buyer said it was to strong and sent me back an empty avon bottle of something else .Everyone is saying that ebay will just let her keep my perfum...

not enough return cost provide by seller

And also no phone number so i can't book shipmentI tried to say to ebay but would just end chatI am on second hold for 5 days +4so 9I was told get refund last week by csSo far it hasent been going forward

How to handle a returned item

I recently sold an item using the Ebay shipping label. I also included that the item be signed for which I had to pay an extra fee. My posting states no returns. The issue is the buyer has paid but the UPS returned the item to me because the buyer wa...