Returns
Discuss how to manage returns with fellow sellers
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Return System

I am a seller of a laptop. I speak English. Yesterday, the buyer who bought that laptop on December 12 asked for a return. He speaks Spanish. Thank God for Google Translate. He said that it doesn't match the description or photos. I said I described ...

User avatar by Adventurer
  • 1262 Views
  • 10 replies
  • 0 helpful

Resolved! EBAY IS GETTING WORST!!

I just don’t understand why eBay can’t provide proper support like other websites. Think about the number of people buying and selling there every day—it must be among the top 10 e-commerce platforms. They take a significant chunk of every sale as fe...

User avatar by Adventurer
  • 939 Views
  • 32 replies
  • 0 helpful

Seller didn't send a return label but said they did

I have opened a return case for a counterfit item (Samsung Buds 3 Pro which are clearly counterfit). The seller has accepted the return and the case now says "The seller let us know that they sent a return label. If you haven't received it by now, co...

User avatar by Enthusiast
  • 122 Views
  • 1 replies
  • 0 helpful

Local pickup return

I sold a large item via local pick up only it’s more than 5 feet long and weighs 40+ pounds. The buyer has chosen to return it which I have no issue with but they have told me they have a return shipping label generated by eBay. Since my address is o...

Seller Closed a return for item not as described case

Hello Everyone, I bought a pair of sunglasses with a seller based in Italy. Prior to purchasing, he confirmed to be that the sunglasses were in good condition, new and without scratches. When it came however, the lenses were scratched and later i als...

IMG_3716.jpeg

Returned but not refunded

I received an item that was described as being in refurbished condition, but had damage, dents, missing parts, and rust throughout. I contacted the seller and sent photos and they did not reply. I opened a return request and the seller approved it on...

Return Issue

Hi, I need some advice. A buyer opened a return on 11/29 for a boy's jacket, stating it was too small. I assume the system automatically generated the shipper upon the buyer opening the request, but there has been no update to the tracking since 11/2...

Seller sold me counterfeit item and Delete the ID

Hello, I'm recently buy the headphone from seller.And it is counterfeit item. But the seller delete their ID and runaway. so I cannot get return or refund Is ebay money back policy still worked this kind of situation? Thanks for your answers.Best reg...

User avatar by Adventurer
  • 596 Views
  • 5 replies
  • 0 helpful

First time, I sent the wrong item to buyer

First time sent wrong item to buyer, I immediately sent a refund, but doing that cause where the buyer couldn't request a return label. So Buyer sent it back and paid shipping, so I need to find how to send the buyer the shipping fees. Boy, learning ...

About this board

Welcome to the Returns board! Here you can discuss returns with other members.

    Returns related questions? Whether you're a buyer or a seller, check here to get started: