Returns

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Resolved! Return System

I am a seller of a laptop. I speak English. Yesterday, the buyer who bought that laptop on December 12 asked for a return. He speaks Spanish. Thank God for Google Translate. He said that it doesn't match the description or photos. I said I described ...

Resolved! EBAY IS GETTING WORST!!

I just don’t understand why eBay can’t provide proper support like other websites. Think about the number of people buying and selling there every day—it must be among the top 10 e-commerce platforms. They take a significant chunk of every sale as fe...

Seller didn't send a return label but said they did

I have opened a return case for a counterfit item (Samsung Buds 3 Pro which are clearly counterfit). The seller has accepted the return and the case now says "The seller let us know that they sent a return label. If you haven't received it by now, co...

Local pickup return

I sold a large item via local pick up only it’s more than 5 feet long and weighs 40+ pounds. The buyer has chosen to return it which I have no issue with but they have told me they have a return shipping label generated by eBay. Since my address is o...

ESTOS son los VENDEDORES que están haciendo FRUDES: dsp.store y OEMkeylessRemotes

Este vendedor no envía los artículos completos. Esto fue lo que pasó: hice una compra de dos artículos diferentes y el vendedor solo envía una parte de los artículos y los otros no, entonces los artículos que faltan me dice en la información de EBAY ...

Seller Closed a return for item not as described case

Hello Everyone, I bought a pair of sunglasses with a seller based in Italy. Prior to purchasing, he confirmed to be that the sunglasses were in good condition, new and without scratches. When it came however, the lenses were scratched and later i als...

Returned but not refunded

I received an item that was described as being in refurbished condition, but had damage, dents, missing parts, and rust throughout. I contacted the seller and sent photos and they did not reply. I opened a return request and the seller approved it on...

How do I find out what was purchased?

Buyer reported shoe broke after one use. How should I respond?

Hi, I sold a pair of sandals a few weeks ago, in good faith. I had never worn them myself, and they had just been in the back of my wardrobe for years, so I decided to sell them. This evening I get a blunt message saying they broke after one wear. I'...

return an item

I would like to start a return please

Return Issue

Hi, I need some advice. A buyer opened a return on 11/29 for a boy's jacket, stating it was too small. I assume the system automatically generated the shipper upon the buyer opening the request, but there has been no update to the tracking since 11/2...

I returned the purchase, the seller received it but he will not refund my money and there is no way

I returned the purchase, the seller received it but he will not refund my money and there is no way to contact eBay. It is almost 900 dollars and I have nowhere to complain.

Item bought, approved return by seller and now seller won't refund.

I bought an engine part. It said no refunds, but the item was not what he said it was. Spoke to seller and he said to return the item and I did. He received the item back on 11/18. He was suppose to refund to our Paypal account. Have contacted him se...

Seller sold me counterfeit item and Delete the ID

Hello, I'm recently buy the headphone from seller.And it is counterfeit item. But the seller delete their ID and runaway. so I cannot get return or refund Is ebay money back policy still worked this kind of situation? Thanks for your answers.Best reg...

First time, I sent the wrong item to buyer

First time sent wrong item to buyer, I immediately sent a refund, but doing that cause where the buyer couldn't request a return label. So Buyer sent it back and paid shipping, so I need to find how to send the buyer the shipping fees. Boy, learning ...