Returns

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eBay error

i got an eBay card and i can't redeem it

Resolved! Sent back a return with EBAY's Label, System shows delivered. Then closed my case with no refund ?

Seller did a bait and switch and sent me a knock off piece of junk. Requested return, Ebay provided label. I used the label, the Ebay system updated the item a week later to show as Delivered back to Seller. A week later they close my case saying I d...

Buyer sent back fake iphone now out $1500 and lost case now what?

Hold buyer an unlocked iphone 12 pro max for $1500. Buyer stated phone was fake and had fake iaOS installed which was untrue. Sent me back pics of phone with wrong imei too. Ebay had him send me back item and was the fake iphone he had and kept my re...

When will eBay get customer service reps that can help and not just copy and paste replies?

I'll try to make this simple and short. I listed and sold a one-lot item with 4 of the same pieces. They were listed for parts/not working. 30-day returns. Buyer pays return shipping. The buyer receives the items, opens up a return case. Why? Says 1 ...

What to do with a missing package

Hey hello, so i ordered two small packages and today at 10:29 it said they arrived at my front porch, but when i got to get them they were not found anywhere. So what do i do now? USPS tracking system says that they were already delivered, and i cant...

Return Policies

This will be the last time I ever, ever, ever buy anything on eBay again. I recently purchased a laptop screen thru eBay from a vendor in the United Kingdom. The cost of the item was $88.00 plus shipping ($14.95). There was also VAT added to the purc...

Help with ebay returns

After 2 weeks the person who bought a scanner says its DOA and wants a refund. It was not DOa when it left here and after 2 weeks who knows what they have done to it for it to not work. Ive tried telling this to them and they insist it doesnt matter ...

Refund for shipping charges

Is this insane or what? I returned 3 damaged items to a seller for a refund. He refunded everything except the shipping charges. When I contacted eBay about it they told me the seller was a top rated seller and that as a courtesy to top rated sellers...

Do I have to pay for return shipping?

I have a buyer who purchased a pair of Free People Embroidered Flare Jeans for $80 with free shipping, and I offer returns if the buyer pays the return shipping. The buyer just opened a return for “Item not as described” because in there own words “T...

eBay interfering with returns with no reason

This has been happening repeatedly lately. Buyer wants to return something because she bought wrong size. Returns very late. Shipment still on its way. eBay automatically opens a case and closes without refunding buyer. Buyer appeals saying I shipped...

Seller marked as shipped but isn't sending order and refuses to cancel it. SCAM??

I made a purchase that clearly stated order would be delivered between August 11 and August 14th. I was contacted by the seller a week after ordering and they stated that to get my order on time I would need to pay an additional $75 expedited shippin...

Customer says one item missing

I had a customer contact me yesterday morning saying one item wasn’t in the box. Of course it was the better of the two products. I looked at the tracking and it wasn’t even delivered yet. I contacted ebay and told them and they have done nothing. La...

Big scam.

So, where should I start... My friend got caught up in a mess of a situation on eBay. I should say that he is not the sharpest tool in the shed and is still a teenager. He doesn't have his own bank account. He decided the best way for him to try to g...

Resolved! Ebay closed lost item case because I did not use their return label

I purchased a $250.00 charm bracelet on Ebay. Upon receipt, 2 charms were broken. I advised the seller, sent pics, and sent the package back. The package got lost in the Houston Post Office. I called Ebay & explained the problem. I was told they were...

Call back support still available?

I'm having a feedback issue & spoke to a live person a few days ago & they said it would be removed. Now it's still there & I can't find the "Have us call you" link. What's up? Trying to sort out an issue online gets me caught in a "click for support...