Not all buyers that use freight forward companies in the U.S. are bad,
but eBay says freight forward buyers do not qualify for eBays Money Back
Guarantee, yet if I cancel a sale from a freight forward buyer, that
buyer can leave negative feedback. Ad...
Once again, a freight forward buyer claims damage but can't return the
item after using a U.S. ship-to address to have the item shipped
overseas. These buyers are not even covered under eBay's money-back
guarantee, but I am at the mercy of selling to...
We had a buyer from Guatemala purchase a laptop from us. He claimed the
item was defective. We offer free 30-day returns, so we messaged him
back as to what we could do to remedy this. He doesn't reply. We reached
out again two days later. Still no r...
Among other things, eBay needs to ensure that once an auction has closed
(item sold), only the buyer can communicate with the seller in the pages
of that ended auction. Swappa does it so eBay should be able to. Here's
why: I sold an item today within...
The problem is buyers don't open INAD claims so my hands are tied from
doing anything. Sometimes, they are fishing for a partial refund. And,
sadly, not all eBay reps (social media or otherwise) are familiar with
the process of FF. I had to contact 6...
The frustration is the fact that eBay does not protect sellers from
buyers who use a freight forward service. We're covered from domestic
buyers if we offer free returns. We're covered by international buyers
using eBays International shipping progra...
The only differnece is, an international buyer using eBays International
shipping program is covered under eBays Money Back Guarantee, which in
turn, covers me as a seller if there is ever a problem. It's a win-win.
When a buyer circumvents that chan...
Well, you're not 100% correct. A domestic buyer that returns an item CAN
leave a negative, but eBay will remove those under the seller protection
program.
