Returns

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Resolved! Seller send Partial Refund

Hello. I was purchase a code for a game for Pokemon Sword. The seller I purchased from only doe a link trade, as he put he doesn’t have the codes to send me. So I ask to cancel the order. The seller said he couldn’t because Ebay was very glitchy. A c...

Resolved! Case status still shows my action required...I've already returned the item

Hi I bought an item and what I received did not at all match the description or photos. I request a return, the seller claims I'm lying, but then opens a case. Ebay tells me to ship the item by Nov. 12. I printed Ebay's label and shipped the item, an...

International Return Customs Refund

I purchased an item from a seller in Canada and I'm in the US. The item's condition was not as described in the description or portrayed accurately in the listing photos, and after we couldn't agree on a partial refund, he agreed to give me a full re...

Buyer sends back two water bottles instead of a computer, have tons of evidence, Ebay gives refund

I'm at my wits end. I sent out a very expensive item to a relatively new buyer on Ebay - it was sent to a freight forwarder in Delaware upon looking at the address. Immediately once it was "received", buyer opens up a return request that they no long...

Return an item

I purchased a new phone from top choice and parts and when I received my new phone it had been used and had a lot of dirt in the charging port, so I opened a return and sent it back for a replacement. After they sent a new replacement I turned the ph...

Return - part too heavy for USPS

Help. I took my return box to the post office - was told by clerk that item too heavy for first class service. Now what? Thanks.

Restocking fee

Has anyone heard of eBay charging a restocking fee of 10%? I am returning a shirt to a seller and he claims that he can’t refund me the full amount do you eBay charging a 10% restocking fee. eBay makes it impossible to contact them so I have to reach...

return item

My item was deliver to me damaged and the box was open and item was missing from inside the box. I would like to have fell rebound

Return Item

I earlier made a purchase of an item and initiated a return after I communicated with the seller. Though the seller refused the return but ebay asked me to return the item. I was sent a return label with a tracking number on it. I did print it and ta...

return issue

How can i submit a return request on a product i closed the return on sellers behalf

Refund not received, item shipped back to the seller

Hello, I initiated a return for refund and the item was shipped back to the seller. The return details say I should have received my money back on 09.11.2021, but the refund was not issued and no money received back. The message says I can ask ebay t...

getting a refund

helloi purchased a 20volt battery on ebay and paid for it on ebay. battery arrived . wrong size . I sent it back to the sender. i mailed it back through post office. I cannot find my purchase on my e bay account. i feel it was a scam. it cost me $18 ...

I am getting unusual number of Returns & Cancel orders. Is there something going on?

Never had this many in a very very short time. Hope this is not becoming a trend and eBay isn't the target. It seems eBay starting to have many new competitors. So issues, like this, are predictable I am just being polite. Going through process with ...

Missing "return it by date" deadline on eBay

Hello! I bought an unlocked iPhone on ebay, but its not fully functional. I have opened a return case but since im traveling abroad Im afraid I will miss the return date next week. But my deadline for return is december 16.What should I do. Will i ge...

Resolved! Fake product

Hello!A few months ago I bought some AirPods that were labeled and appeared as genuine and worked relatively well initially, however they recently broke and I took them for repair to an apple store to learn they were fake. This is unfortunately just ...