Case status still shows my action required...I've already returned the item

[vasiligoose]

Hi

I bought an item and what I received did not at all match the description or photos. I request a return, the seller claims I'm lying, but then opens a case. Ebay tells me to ship the item by Nov. 12. I printed Ebay's label and shipped the item, and it was delivered Nov. 8. Yet when I look at the case it still says my action is required and I need to ship the item. If I check the 'Return details' of the case it shows the return item was delivered on the 8th. Tomorrow is the 12th...should I be worried it hasn't updated yet?

[bctk5292 · Accepted solution]

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@vasiligoose wrote:

I printed Ebay's label and shipped the item, and it was delivered Nov. 8.

If I check the 'Return details' of the case it shows the return item was delivered on the 8th.

Tomorrow is the 12th...should I be worried it hasn't updated yet?

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There won't be any progress @vasiligoose and your case will automatically close without a refund.

To avoid that, you'll have to contact eBay. Most direct, leave a private message for eBay on Facebook here (or open a one-time throwaway Facebook account) with your name and so on, and alert eBay that the return has been delivered, to get your refund.

[santamonicajeweler]

Open an eBay page 

Top left corner, click on 'help & contact'

Click on 'buying'

Bottom of the page, left side, Click on 'returns and refunds'

Click on top of the page 'return an item for a refund '

Go to bottom right of the page, in very small print click on ' have us call you'

eBay will call you in 2-9 minutes 

[vasiligoose]

I've messaged them and am awaiting a reply, thank you!

[vasiligoose]

I can't for the life of me find the 'have us call you' link on the page...or anywhere on the website.

[santamonicajeweler]

LOL, I know

It's in light gray shade and fonts are half the size. You need to really look for it 

[southern*sweet*tea]

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@vasiligoose wrote:

I can't for the life of me find the 'have us call you' link on the page...or anywhere on the website.

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https://www.ebay.com/help/contact_us?id=4822&st=10  In the left sidebar you can choose to chat or to have them call you