Returns

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Return Deadline up before seller returns from vacation

I purchased item that doesn't fit. Seller has closed his store until after my return deadline expires. Return address is not recognized by USPS so cannot return it without seller address verification prior to Ebay return case expiring. Can't find any...

Resolved! MBG Question: Seller Sent Fake Item, Refusing Return

Hi everyone, I'm seeking some advice and reassurance. I solicited a seller for some items based on their current listings. Long story short, the seller posted a listing for me to buy the item (discontinued and highly sought makeup brushes). In hindsi...

Seller disappeared after purchase

Brought earrings - they were not as pictured - lodged return - seller disappeared - now my return is not able to be found - I brought them as a guest

Cancellation Refused but Return Window Shorter than Delivery Estimate

I purchased an item and attempted to cancel it less than 24 hours after purchase. They have still not, after just shy of 5 days, shipped it. They finally responded to my request to cancel this morning and declined my cancellation request. It's an int...

Confusion over return (Please Help!)

I received a sofa and it couldn't be assembled due faulty manufacturing. I repackaged it and hit the return button in my purchases. A returns label was issued for Royal Mail. This can't be used as Royal Mail don't accept parcels over 2kg (it's a sofa...

Fake headset

I have a problem. I bought a headset in May 2024. It stopped working two weeks ago, so I found out it's fake. But the seller is no longer on eBay. I tried several ways to submit a complaint, but I'm trying to figure out how to resolve this, because r...

Resolved! Seller options for (no returns item) return requested at day 29 stating it quit working

Hi - I sold an item a month ago that was in working condition with a 'no return' policy (aside from ebay buyer protection). The buyer sent me a return request on day 29 stating that the item is now dead, and quit working after their 2nd time charging...

Refund

Seller stole 193.70$ I returned an item on time and was never refunded my money and eBay said they were a top seller and didn’t want to do anything to them

How do I accept a refund?

I WANT to accept a partial refund offered by seller for damage to part of my purchaser. eBayi sent me an email showing this offer after I opened a return (or whatever you call it. (See attached). I just don't know what to do next. Can anyone please t...

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Resolved! Lost gift card

I purchased an item on Ebay and used a Ebay Gift Card to pay for it. After the part arrived I found out that it wouldn't fit my radio so the seller refunded my money. It was refunded to my Gift Card. I was going to use the refund to buy another part ...

Return

I am trying to download a return label but I always get the a reply that says it’s not you it’s us. And I can’t get the label.

Received DOA HDDs, Seller wants me to deal with the shipping damage?

Hello there, A few days ago I received 3 DOA HDDs (they all have various dents, have clicking sounds and none of them is being recognized by any PC/software etc). I contacted the seller, didn't hear from him for 2 days so I opened up a return request...

Returning an Item Using an International Courier Instead of a Free USPS Label

A free return USPS label was generated by eBay, but the issue was discovered after the item had already been shipped to an overseas office.I would like to return the item using an international courier instead of the provided USPS label. Is this poss...

Refund order

My order number is : 01-12496-16297I returned the order before the deadline. No one will talk or return messages.Fedex tracking number: 940403536918

Return item in description states as-is

on the page it states does not accept returns. In the Description it states It was Functional when The company closed down 3 years ago. I do not have a way to test this ... it is being sold AS-IS which is why the low starting price...Item is not retu...