Returns

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Need some help with a return please!

Dealing with my first return as a seller and just wanted to see what my options were. The return in question is a $65 shirt that has now been shipped back to me (I had to pay shipping) however, it is not in its original condition. My original listing...

Allstate is a scam

I will never buy form ebay again. I purchased a supposed refurbished item that was faulty from jump. I tried returning and trading in this laptop but to only get a run around and was told to call Alltate but Allstate wont cover a pre exsisting faulty...

returned item by foreign post office

Item was returned by the foreigner post for unknown reason. Label was correct, address was correct. Buyer acknowledged that the return was not my fault. Buyer still wants the item but does not want to pay the postage. Buyer opened a case for refund. ...

Return Help Please!

I am a relatively new reseller and thankfully have not had to deal with returns. Any advised would be appreciated On 1/4 I sold a New without tags pair of moccasin shoes. Very soon thereafter I received a positive review from the buyer saying shoes w...

eBay Return Label Issue - Item Description Doesn’t Match What I Received

Hey everyone, I need some advice regarding an issue with an eBay return.I ordered an iPhone 15 Pro through eBay’s International Shipping Program, but instead of the phone, I received just a charger and cable. I immediately opened a case, and eBay pro...

SELLER SELLS WRONG INFERIOR PRODUCT. DOES NOT RESPOND

https://www.ebay.com/itm/175825250569 I ordered taillights for my car that I could not find in stock anywhere on the internet. I ordered them with a service that did the taxes and delivery for me. I paid 250$ and an additional 240$ for delivery and t...

How to handle this return

Sold a drill on ebay and the buyer claims it started smoking . I instructed him to use it a little more and if it didnt stop , to return it . He sat on it a week , conversed back and forth with me about it , admitted he took the drill apart to try an...

Closed my return, never received $283 refund for fake "Apple" earpods

Our house and everything we own burned in Eaton Fire. Cannot get any link to Customer help to step in with a refund we never received. Now Ebay says the return was closed on Jan 27th while we were dealing with the fire digging out rubble, finding tem...

How to get a return shipping label for a closed return

Buyer requested a refund. Without really thinking about it, I issued a refund without getting the item back, somewhat with the intent to let him keep the item because It was not worth enough money to warrant paying for a return label. However, Ive ch...

Return Deadline up before seller returns from vacation

I purchased item that doesn't fit. Seller has closed his store until after my return deadline expires. Return address is not recognized by USPS so cannot return it without seller address verification prior to Ebay return case expiring. Can't find any...

Resolved! MBG Question: Seller Sent Fake Item, Refusing Return

Hi everyone, I'm seeking some advice and reassurance. I solicited a seller for some items based on their current listings. Long story short, the seller posted a listing for me to buy the item (discontinued and highly sought makeup brushes). In hindsi...

Seller disappeared after purchase

Brought earrings - they were not as pictured - lodged return - seller disappeared - now my return is not able to be found - I brought them as a guest

Cancellation Refused but Return Window Shorter than Delivery Estimate

I purchased an item and attempted to cancel it less than 24 hours after purchase. They have still not, after just shy of 5 days, shipped it. They finally responded to my request to cancel this morning and declined my cancellation request. It's an int...

Confusion over return (Please Help!)

I received a sofa and it couldn't be assembled due faulty manufacturing. I repackaged it and hit the return button in my purchases. A returns label was issued for Royal Mail. This can't be used as Royal Mail don't accept parcels over 2kg (it's a sofa...

Fake headset

I have a problem. I bought a headset in May 2024. It stopped working two weeks ago, so I found out it's fake. But the seller is no longer on eBay. I tried several ways to submit a complaint, but I'm trying to figure out how to resolve this, because r...