Returns
Discuss how to manage returns with fellow sellers
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Seller wont return emails for return

How to I reach out to ebay when a seller won't return emails due to a product that was sold as new but wasn't, and incomplete parts that did not come with it as well

Resolved! Seller scammed me

Community please help!! I purchased paintball goggles, the description says they were new without tags. I inspected the package upon opening and the goggles turned out really used, taken apart, with screws rattling in the box. So I opened a case clai...

User avatar by Explorer
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  • 3 replies
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Return shoes

to whom it my concern, I Place my order last yr by mistake i ordered 2 pairs of shoes I only need 1 pair of shore I wish to return the other the other pair of shoes, Send me your return Address please

Resolved! Return Request From Order More Than 30 Days Old

It seems no one at Ebay can answer how an order that was placed on November 20th and received by the buyer on November 22nd, was allowed to open a return request on January 8th? Leaving me no option but to accept the return or refund the customer.How...

Seller backed out on a agreed refund

I asked the selkler for a refund because the items were two small. They were Christmas wreaths. They agreed and sent a return label and RMA number. Then a few days later wanted me to accept a 15% refund and keep the wreaths. I emailed back and told t...

Resolved! Do I Refund Sales Tax?

I received a return request from a buyer who purchased 4 items from me. She wants to return 2 of them cause they don't fit. My question is when I get them back, do I refund her the total INCLUDING sales tax or just the item price and eBay refunds sal...

Resolved! Return Process

I need some rational help because eBay certainly won’t engage other than random automated responses.Had a buyer who had sent me messages for almost two weeks requesting that I reduce the cost of a black leather coat.Both being from the East Coast, I ...

EBAY support

Does anyone know how to reach a human being on EBAY? All their online help stuff is so convoluted. Of all the companies I deal with EABY is the only one without a simple, direct way to contact a person. They're using the pandemic as an excuse to cut ...

User avatar by Rising Star
  • 166 Views
  • 6 replies
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Paid on full for item

Supposed to be a birthday gift I bought and paid for an item and I was sending it to my aunt as a birthday gift My purchase was confirmed and said he was sending it out and just tonight after I bought an accessory for the eye to my bought he sends me...

User avatar by Pathfinder
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  • 1 replies
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Get a prepaid label for buyer

I had an irate buyer that I sent the wrong size shoes to...my fault. She was demanding a refund so I gave her a refund. Now we can't figure out how I can get her a prepaid label to send shoes back. She tried to initiate a return, but it says she's al...

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