Mmm pretty sure the seller has to do it, I know I can't 🙂 You might contact eBay directly and ask for customer service. These boards are run by volunteer buyers and sellers like you, that have absolutely no inside connections 🙂 When you go into help, you should see an option for chat, or having eBay contact you, if you don't see anything but the chat, open the chat window, and ask them to have a customer service rep call you. It should initiate a callback *hopefully*. Have you reached out to the seller who sent you the item? That would be the easiest and quickest way (if you look at the label on the box, it may help you determine who the seller was)!
