Returns

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Resolved! First class return label, priority box?

Item I received by priority mail in a priority box. I did an INAD return. The return label is first class. Do I need to find a different box?

Insufficient Address - Returning Item

I purchased an iPhone 11 Pro and it came defective. That same day I printed off the return label to send it back to the seller with their same return address that was on the box they shipped it to me with initially. Checked the tracking today and USP...

Scammed on Bitcoin Miner - Seller's Account is NARU Day After Purchase

How do I get my money back ASAP? I figured it was a scam from the beginning, but would like to see my funds returned as soon as possible.

Ebay thinks a return has been delivered. It hasn't.

Had a return, it's supposedly been mailed, and Ebay is now telling me it's been delivered. It hasn't, and the buyer provided an invalid USPS tracking number. Ebay wants me to issue a refund by COB today. Basically the only options I'm given in the re...

Backpack return request

Sold a backpack. Buyer is asking for a return based on it not matching photos. Says backpack capacity isn’t clear and it’s smaller than advertised. I posted multiple pictures along side a ruler from several perspectives. There is no option to decline...

Return Case

Hi - new to this - i sold an iphone. Buyer emailed me when they received it saying it was in excellent condition. Then he starts asking if I would give partial refund because in 3 -4 months they many need to buy a new battery because battery life sai...

buyer did not return the item or provide a tracking number

The buyer notified me of his return. Supposedly he returned the item however he would not provide a return tracking number. I have never received the item that was supposedly shipped mid January. Don't want to be naive but isn't eBay supposed to offe...

Returning item pickle

I purchased a new item from an eBay Motors seller that was advertised as fitting my specific application (ie, the exact Year/Make/Model of my motorcycle). After attempting to install the item, I discovered it does not fit my bike. I started a refund ...

Do I Have To Refund The Buyer?

I sold a used Doctor Who collectible (Sonic Screwdriver universal remote) and included really good, clear photos that included one of a scratch. Now my buyer says he wasn't expecting any scratches and "how would you like to proceed?" I paid extra for...

Buyer wants to return brand new item b/c quality of item isn't justified for the price bought??

Hello, hope all is well to anyone that can help me out. So I recently sold an brand new item, never opened, all in its original packaging aside from the shipping box. The person filed an official return request stating "Found a better price" with com...

Return shipping

Buyer requested a return, which I agreed to. Ebay asked if I wanted to give a full refund, which I did. Item amount and sales tax were refunded, but not shipping charge. Now the case is closed. How do I refund the shipping cost to buyer? Thank you.

Item ordered from Ebay but in an Amazon box with Amazon paperwork?

I have not had any help at all. Item came in an Amazon prime box with labels from amazon. The Seller is from Ebay. The item was the wrong size so I wanted to return it but when I looked at the stickers inside the box it said it was from Amazon. The s...

Resolved! Return Case

hey all, Hope everyone having a great day. I got a return case earlier from one of my customers. The customer informed me that the item quality isn't good that why it needs to return don't why I send this item couple of my other customers they seem o...

My buyers item arrived damaged- accept the return?

Hello, Just got a message from a buyer that a brand new t-shirt I sold them arrived with what appears to be a 1 inch slit on the front (they sent a picture) and they put in a return request. I’ve been selling on eBay for approximately one year and ha...

Resolved! PROOF! eBay is actively promoting FALSE SNADs ->READ ON!

I sell DIY items that require a level of skill that not everyone possesses. I have developed some special strategies to eliminate all defects, however there were several months where this wasn't the case and I was charged an additional 10% fee, total...