eBay

Our sales are off 90% since July. We have been on eBay for 15 years, never seen anything like this. Our brick and mortar store is only off 15%, so it is not the economy. We have an eBay store, all our listings are promoted, and we are top rated. Some...

Buyer requested a return, which I agreed to. Ebay asked if I wanted to give a full refund, which I did. Item amount and sales tax were refunded, but not shipping charge. Now the case is closed. How do I refund the shipping cost to buyer? Thank you.