Returns

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Can't refund buyer, Dispute opened and i accepted but ebay has done nothing.

I sold an item on Feb 5th 2022. but could not ship so i tried to cancel the sell, but ebay would not allow it.I tried to refund the buyer but ebay said the funds were on hold and that i needed to add payment options.So the buyer opened a dispute and ...

seller gets refunded AND keeps item in dispute?? how is this possible?!?

Hi All, I've been on eBay for 22 years, I have 100% positive feedback - most of that selling used car parts, so that's quite a feat. Recently I sold somebody a pre-tested amplifier for a Saab, of which I've sold over 300 in the past 4 or 5 years with...

Which listing generates the most returns

Hey,So I'm looking into lowering my return rate but I have many listings and many returns. I'm trying to find out which listing is getting the most returns, is there a way to do that? Is there a report or something that shows which items that sold ha...

Resolved! Return may not be forthcoming

I wrote to the community a few weeks back about experiencing my first return request for a low priced item that I sold to someone who decided they didn't want it. It was a brand new item in original packaging. This was a "buyer pays shipping" and "bu...

Resolved! When did eBay stop providing labels for Returns?

Not that I get many returns, but I've had a few lately where eBay no longer is providing the label to the buyer. Now I have the options to:1) Buy the label myself: (somewhere... somehow...) no assistance in doing this.2) 'Confirm I sent the label' Uh...

Return

I want to do a return, but I need to choose an item on eBay. The major problem is that they don't show me that item i bought and i can't sent it back.

Extremely short notice bid cancelation request

Had the winning bidder of one of my auctions message me less than 2 hours before auction end requesting a bid cancelation. Was hoping they’d just get bid sniped but they didn’t. Item had 32 bids total. This buyer was 10 of them. So he was bidding the...

order 2 tires and only received 1

hi i bought 2 tires from seller and i only received 1 tire i didn’t report that to seller same day i waited for the next day because i was arriving at my house when the ups driver delivered the tire and i ask him hey there should be 2 tires he said o...

Chainsaw chains

These chainsaw chains which didn't work & got blunt in just cutting 4 pieces of wood complained & agreed to replace or refund. But no replacent no refund, just emails.

Resolved! Buyer Returned A Different Item

A buyer purchase a used pair of Beats solo Headphones from me. I test all my items prior and the same day I ship out. The buyer filed a return, several days later, claiming one of the speakers did not work. I immediately knew this was a lie when I ju...

How do I contact the seller?

I went to my local post office and I was told that the item I purchased was returned to the seller. How do I contact the seller?

International Tracking. Something insidious going on?

For the second time an international buyer has opened up a Not Received case for a shipment which tracking shows entered their country and the buyer just decided they no longer wanted the item and would not accept the shipment so they open a fraudule...

seller agree to refund item that seller did not ship to me

order ended 3-15-2022 item number 23-08384-33896 i cancelled my order even seller did not shipped to me and also agreed to refund back but e-bay keep asking ship to item to seller, after you gonna get money back but i do not received that item how ca...

Seller won’t respond on return request anymore

I bought a laptop battery just before COVID hit. The pins on the battery broke within a week of receipt. I contacted the seller and they promised to replace the battery but seller asked for an extension of time to provide a replacement due to COVID c...

return process

hello, i'm a fairly new seller and i having being return for the first time....do i have to pay for the shipping back to me or the customer covers that....how do i proceed with this process , thank you in advance