Returns

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Resolved! How did this happen? Why would a seller do this?

I recently bought a camera lens listed as used. When I received it, it was totally nonfunctional. I initiated a INAD return, but never heard from the seller. On the fourth day after, I was going to escalate and open a case with eBay, but I got notifi...

Resolved! Buyer unable to print return label

A buyer had opened a return on item and sent me a message that they were unable to print the return label, giving them message “Unable to Print. Try again Later.” I replied back with asking the buyer to see if they could try other computer to print a...

Texas

I am nervous about putting up a return, but I do realize that I need to. Any suggestions on how to handle returns? I mostly sell clothes.Thank You,Kingslea

Resolved! Strapping Tape Returns Not Allowed??

I bought two (2) rolls of 1" fiber reinforced strapping tape for almost $18, and it had a noticeably strong odor, redolent of Vanilla. I've since used up all the tape and want a refund. I went to the purchase page and noticed "Returns Not Accepted". ...

Return part of a purchase

I purchased a listing with multiple items and need to return one item for partial refund which the seller has agreed to do. How can I do that through the eBay return system without returning the entire lot?

My first experience with a buyer returning an item

I guess I've been very fortunate to never have had a return, but I am awaiting one right now. My tiny little payout is on hold til I receive the item back. I am a little confused about the process, but I think my basic question is: why would someone ...

Resolved! How to get help on failed return shipment to buyer with address error on ebay's shipping label

After a disputed transaction Ebay intervened and was going to issue me a credit upon return of the item to the seller. I used the shipping label provided by ebay but the address is to an apartment complex and the postal service returned the item to m...

Allowed a return from a buyer: The item sold is as described and functional. I did not yet refund...

Hi there. So a person won an auction and I shipped the unit out. He got it and wanted to do a refund, claiming the product was not as described. I ultimately clicked 'allow return' but did not yet click on sending the refund until I got a chance to c...

Trying to return an item

Purchased an item in late 2021 for a xmas gift for my son. It's a one wheel. When he opened the gift on xmas day the tire was flat. Over the next 2 months the tire would not hold pressure. After researching more about the product, there was a recall ...

anyone had an item returned damaged, I filed Claim and they Denied then Refunded and Keep my 12.9%

Has anyone had an item returned damaged , I then filed a claim with ebay filed all the proper paperworkthey denied my claim refunded the buyer and now will not give me back the 12.9% they charged me

Return on Globle Shipping Program

I have a request for a refund on the Globle Shipping ProgramI do not refund on the programplease I need help

Resolved! EMS status still "in transit"

Hi I returned an item because it is "Not As Described", it is not genuine and replaced and modified using other parts.Because there is no cheap option in Korea to Hong Kong except EMS, I put the EMS tracking number in return case. I noticed the item ...

Responsibility for return shipping

Why is it I had to pay 84.45$ shipping cost to get the item and now that I'm returning it I have to pay shipping also and why was it $34 for me and he charged me $84.45 last time I returned something that I paid shipping on to purchase I didn't have ...

Have eBay step in

I am super disappointed in the eBay Guarantee. To even have eBay step in and help was an act of god it seemed. I was vigilant on trying to resolve my case as quick as possible being as we was talking about almost 500 dollars. As of a month now I stil...

Buyer Return

Just got my first dumb buyer (I'm new to Ebay). I posted an item as "Parts or Repair Only" I noted that the item had been in the water, and stated "Returns Not Accepted". Now No-Can-Read, who by the way had bought the item for half what I listed it f...