Returns

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Resolved! How can I process the return in this case?

A buyer saw two listings and when he placed the order he combined the two separate listings into one to save on shipping cost I assume. I shipped both items placing them in one package. Now, one of the items that he bought appears to be "defective" a...

Resolved! That's not a xbox

I bought a xbox 360 from a seller i later found out was 14. He's been bothering me via text (im not sure how he got my number. The "xbox 360" was a piece of railroad spike and a empty case. after learning he was 14 i took video of the sealed box and ...

purchase history

Ebay does not show all the items I have purchased in my purchase history and therefore I am unable to file a return request. Has anyone had to deal with this problem ?

Buyer says my item is damaged when its not

Hello everyone im new to selling I recently sold a item and the the buyer says the item is damaged when its not this is a issue on there part not mine I told them how they can fix the problem, but I guess it did not work. The buyer opened a case agai...

Initiating a return as a seller

I have a customer who purchased the wrong item from me. It is incompatible with the device it was purchased for. The customer emailed me and asked for help. I offered to initiate a return for him. I attempted to find how to do this, and could not fin...

Two batterys

Bout two battery`s 174506561426 did not hold charge , Seller said he would send new ones April 4 still have not heard from him or received my battery`s Item Id 174506561426 Order # 20-06581-10769 Seller id it-daydayup

Buyer Wants to return item how do I create a return or shipping label on EBAY?????

I have a buyer who want to return his item, can you create a return or shipping label on Ebay. I know you can after purchase you can generate one then. But for return I've looked everywhere on ebay????

Expired returns

For some reason EBay has stopped closing returns that the buyer has not sent back in the time given which keeps our funds on hold. I can only imagine why the money grabbing evil empire is doing this. When you inquire about it, you might as well talk ...

Return scams

Hello. What can be done if a buyer scams and returns a different item than what you sold themjust to keep item and get the money back

eBay won’t give me my money back!

I recently returned an item to the seller. The seller was brilliant and accepted it snd refunded straight away. That was on the 31st March. Since then ebay have held my money. Despite multiple calls, requests form managers to call me back (they haven...

Resolved! eBay standard international delivery insurance claims and international return requests timing

I'm hoping that people who have filed insurance claims on their eBay standard international packages can tell me how long the process takes and what extra information is typically requested. My buyer in Europe received a damaged item (a Christmas orn...

How do I refund money to buyer when item received AFTER the Return process is closed?

In the good old days of Paypal, it was easy to refund the buyer at any time. Now I have no clue how to do this. Scenario:1. A buyer purchased a book from me. It was not what he expected and he wanted to return it.2. I told him to use the ebay RETURN ...

Refund Requested

4 Dewalt batteries from a seller were purchased. Seller location was in Illinois so I felt secure buying. When the batteries arrived, the package had chinese markings and were cheap knockoffs of Dewalt Batteries. I charged them and tried to use them ...

Return label - buyer adress not valid adress

I have moved to Europe, item has to be returned to USA. Return label has USA adress and shipping company . How to change it to EU adress and shipping company ?

Refunded within return

Recently I brought a item that didn’t like descriptionsSo I dm the seller for claiming the refund (I didn’t open the returning and refunding page yet)the seller did not replying firstWithin hours I got my refundingAnd the seller dm me a address ask m...