Returns

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Can't add a return tracking number

I have returned an item to seller, paying myself, I have a tracking number, but seller went ahead and added a return label afterwards. now ebay is tracking the produced label to refund and I can't add my own tracking number. Would appreciate any help...

Buyer wants to return damaged item after opening it

Hello, I sold a collectible item, sealed and shipped in the factory shipping box. After immideate payment and shipping the item, the buyer asked to cancel the purchase through a message, not through the ebay process. I told him that I can't do that s...

Can't return a item I haven't received but case was closed

Can anyone help me??? I ordered what I thought was a sz 9.5 turns out it was a size 5. I tried to get my money back a hour later to no avail. I even have email from sellar saying he was trying to refund. So I sent numerous emails to sellar to again n...

Please help me how to edit the return tracking number

I purchased the product on eBay in Germany and returned it due to a serious defect in the product. The returned shipping tracking number was incorrectly uploaded to eBay and remains on eBay as non-returned items. I returned the product with the post ...

Accidentally cancelled a return

How do you reopen it? How do I get trough to Ebay for some help?

HELP WITH A ORDER THAT DIDN'T ARRAIVE

I bought a product last year and the delivery date (february 2022) have expired and I didn't receive the order yet. I'm trying to reach out to the ebay support, but the website don't find my purchase. I can't find a way to make contact with the ebay ...

eBay changes the cost of return label

I have requested a return of the item I bought, and the seller complied.I went thru all the steps, during which time eBay offered to print label for $18.08, or QR code for the same amount. I presumed the cost of mailing the item back was $18.08Printe...

Buyer opened case "Missing parts" when missing parts are clearly described

Sold a electronic. My listing clearly says the item comes with no AC adapter (in two places: condition and item description). The smart guy contacted me and then went and opened a case as "Missing parts". Based on my long experience with eBay which i...

Ripped off!😫

Anyone else been ripped off under 500 from eBay & Chime!??!!!

Help Please!!

Hello anyone- My wife purchased a Hair Mister from a seller who stated the item that they were selling was a new item nevertheless when the Item was shipped it was clearly a used item. The seller refused to come down on the price that we initially pa...

closed it without any refund means?

what does this mean?"We reviewed this case and have closed it without any refund to the buyer."1. will I be charged return shipping?2. Will the funds that had been put on hold be paid out to me in full, or will I only get the shipping/fees refunded?3...

Local pick up buyer disappeared for 3 years

Hi all. Sold a large item local pick up only three years ago. The buyer disappeared. Today I got an email from him saying he wants it. I no longer have the item as of a few weeks ago. What is my legal obligation here?

Scammed and ebay helps them

Had a buyer return a used item, not the one sent for a refund. I declined the refund with the reason it was not the same item sent, ebay went ahead after an "investigation" and refunded them in full. I have proof and made that known. It was never ask...